‘Cannot deactive plugin’

  • Resolved Kieran

    (@naughtybiscuit)


    7 years, 9 months ago

    Hi,

    I just tried this plugin, it looks great, but for love nor money I couldn’t get it to save any options when creating the opt-ins. Periodically it would save X field and reset others and then it wouldn’t save anything, so on, so on.

    I went to deactivate it and open a ticket but it gave me the error something like “Cannot deactivate whilst active on the main site” my site isn’t multisite nor has it ever been. I am running on WordPress 4.8, SiteGround & PHP 7.1.X

    I tried all the usual deactivate plugins, clear caches, use Twenty Seventeen / Sixteen / Fifteen etc and getting the error continuously.

    For now I am going to delete it via FTP. Any thoughts on the issues? any similar tickets?

    Thanks,

    Kieran.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Saurabh – WPMU DEV Support

    (@wpmudev-support7)

    Hello Kieran,

    I’m sorry to hear you’ve been having these issues. It definitely sounds like something is interfering with the plugin functioning correctly.

    Can you please enable WP_DEBUG and see if there are any error messages generated with this plugin enabled?

    To enable WP_DEBUG, change the following line in your wp-config.php file:

    define('WP_DEBUG', false);

    To this:

    // Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

    Once you enable debug, please try to do several tasks inside of Hustle. Then, go to wp-config/ and open the debug.log file in a text editor. You’ll want to look for Warning and Error messages. If any are present, can you please share them here?

    I look forward to hearing back from you.

    Best regards,

    James Morris

    Thank you for the feedback. We have not been able to replicate the issue but will continue to look into it. I am going to close this topic for now. If you encounter the error again we would love to get the debug report from you. Thanks again!

Viewing 2 replies - 1 through 2 (of 2 total)
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