Cannot create REST API or Webhooks

  • Resolved seank123

    (@seank123)


    3 years ago

    I am trying to add a REST API key but am just getting a blank page.

    WooCoomerce->Settings->Advanced->Rest API
    Click ‘Create An API Key’
    Page refreshes and I have a blank area where the Key Details entry form should be.
    No errors in the developer console

    Same happens in the Webhooks page – no data entry form.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @seank123,

    Have you tried generating a new REST API key after changing the theme to Storefront and disabling all other plugins except WooCommerce?

    Can you please try and let us know how it goes?

    If that doesn’t help, kindly provide us the following in order for us to take a closer look at your setup:

    • System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
    • Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > Status > Logs (if available).

    Looking forward to your response.

    Thread Starter seank123

    (@seank123)

    Hi @rainfallnixfig

    Not an option as it’s a live site.

    I’ve had a look at the page and it appears that there is this CSS entry in editor-grid.min.css:

    .settings-panel {display:none;}

    Changing that to block fixes it!

    No idea why it’s set to none on this site – had a look at a few others and it’s OK on them!

    Mirko P.

    (@rainfallnixfig)

    Hi @seank123,

    Not an option as it’s a live site.

    It is convenient to always have a staging site, a duplicate of your live site, where you can test out without affecting your customers. This can be done using your host’s services, if available, or a free plugin like WP Staging.

    Changing that to block fixes it!

    Glad to hear that you managed to fix it! I’ve checked my default installation of WordPress, WooCommerce and the Storefront theme and can’t find any editor-grid minimized CSS file, so this must come from your theme or from one of your plugins if you’ve installed any aside from WooCommerce.

    Let us know if you have any other questions.

    Cheers 👍

Viewing 3 replies - 1 through 3 (of 3 total)
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