Cannot create new feed or duplicate existing feeed

  • Resolved Freckletron

    (@elainestam)


    6 years, 8 months ago

    Heya,

    The feed is working perfectly on one page but I can’t save a new feed to add to another page. Wondering if you have any suggestions for this issue. Tried duplicating but when I made my adjustments and tried to save the new one it would not retain the changes.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    We are sorry for the inconvenience. Could you please try the following solution and see if helps?

    1. Visit Instagram.com from your web browser and revoke access of the plugin from here,
    2. Log out from the current account signed in to Instagram.com,
    3. Go back to the WordPress administrative dashboard of your website,
    4. Navigate to Instagram Feed WD > Settings page, then press Reset Access Token,
    5. After the page reloads, click Sign in with Instagram, and log in to your account.

    As the account is signed in, please create your feed using the same username, and check if it works this time.

    Thanks! Have a great day!

    Thread Starter Freckletron

    (@elainestam)

    Worked perfectly after this. Thank you.

    Hi,

    Thanks for the update.

    We are more than glad to hear this.

    Have a great day!

Viewing 3 replies - 1 through 3 (of 3 total)
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