Cannot connect to FB

Hi @pexlechris , we are looking into this and will let you know once we find a solution. Thanks for being patient.

has the Facebook API changed? Is this the problem?

Hi,

A new update of the plugin has been released with a fix to this issue.

Update the plugin and your issue will be fixed.

Thanks.

• This reply was modified 4 years, 6 months ago by Jahir Chowdhury.

I have done the update, then I successfully add Facebook Page as Social Booster Network, but after 2 days(today) I found out that the network at the connected column/field it says X.
I deleted again this network and I tried to add again in Social Booster my FB Page..again I take this message “Invalid Scopes: pages_manage_ads, pages_manage_metadata, pages_read_engagement, pages_read_user_content, pages_manage_posts, pages_manage_engagement, publish_to_groups. This message is only shown to developers. Users of your app will ignore these permissions if present. Please read the documentation for valid permissions at: https://developers.facebook.com/docs/facebook-login/permissions” and the procedure is not completed (the circle next to the SAVE button turns around non-stop)

Hi, actually Facebook is changing it’s API instructions again.

Just for a test, if you don’t mind, remove the current plugin and install the following: https://jmp.sh/4a1BPaZ

This is an older version of the plugin. Please try it out and let us know what happens.

Thanks.

ok wait

I have installed the previous version of your plugin but it cannot connect.
the circle next to the SAVE button turns around non-stop

Hi, thanks for informing. We will work on it ASAP.

I will give you a heads up here when the fix is ready.

Sorry for the inconvenience.

Hi @pexlechris ,

We have released an update of the plugin for the new Facebook API.

Can you please update the plugin and try to connect to Facebook again?

Let us know if it works.

Thanks.

I face this message when I try to connect with facebook
“Invalid Scopes: pages_manage_ads, pages_manage_metadata, pages_read_engagement, pages_read_user_content, pages_manage_posts, pages_manage_engagement, publish_to_groups. This message is only shown to developers. Users of your app will ignore these permissions if present. Please read the documentation for valid permissions at: https://developers.facebook.com/docs/facebook-login/permissions”

And when I click Ok in the popup, the circle next to the SAVE button turns around non-stop. Am I doing something wrong?

Okay, based on this article Blog from june 1, Facebook should update all off their old permissions to new permission type. If you are using our latest plugin and you facebook app is updated to new api than please clear cache and run the auth again. If the permissions are denied than your facebook app api permissions are not updated yet. Download the older version of our plugin install it. First of all clear cache and run the auth. Let me know what errors are showing there if it is still not working. Don’t forget to clear cache when you are changing plugin version.

I have tested with the last 3 versions of Social Booster, but nothing. In every plugin activation I did clear cache with W3 Total Plugin and control+F5 from my computer. Anything! Can we da a teamviewer to solve the problem? Thanks

Hi, unfortunately, we cannot take remote access due to security reasons.

But we did update our plugin to match Facebook’s API change and tested it on our servers.

What you can do is, go to the APP settings, take screenshots of the settings, and send it to us via email. This will result in a faster solution.

Or, alternatively, you can try creating a new APP.

Thanks

This was the problem. I need to create a NEW domain. Many Thanks!

Great to know you found the solution!!

Feel free to open another thread if you face any more issues.