Cannot connect to AdSense

@ricettevegolose Thanks for opening a support topic. Can you confirm that you’ve you’re connected Site Kit using a Google account that has permissions to that AdSense account? If not you can grant additional Google accounts access to that AdSense account.

If you’ve already checked the above and everything looks in order can you please share a screenshot of the error message along with your Site Health information?

Hi James, thank you for your reply.

This is my site health information:

### wp-core ###

version: 5.2.6
site_language: it_IT
user_language: it_IT
permalink: /%year%/%monthnum%/%postname%/
https_status: true
user_registration: 0
default_comment_status: open
multisite: false
user_count: 2
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /web/htdocs/www.ricettevegolose.com/home
wordpress_size: loading...
uploads_path: /web/htdocs/www.ricettevegolose.com/home/wp-content/uploads
uploads_size: loading...
themes_path: /web/htdocs/www.ricettevegolose.com/home/wp-content/themes
themes_size: loading...
plugins_path: /web/htdocs/www.ricettevegolose.com/home/wp-content/plugins
plugins_size: loading...
database_size: loading...
total_size: loading...

### wp-dropins (3) ###

advanced-cache.php: true
db.php: true
object-cache.php: true

### wp-active-theme ###

name: Olsen Light
version: 1.3.2 (latest version: 1.4)
author: CSSIgniter
author_website: https://www.cssigniter.com
parent_theme: none
theme_features: automatic-feed-links, title-tag, post-thumbnails, html5, menus, widgets
theme_path: /web/htdocs/www.ricettevegolose.com/home/wp-content/themes/olsen-light

### wp-mu-plugins (1) ###

InfiniteWP - Client Loader: author: Revmakx, version: (undefined)

### wp-plugins-active (27) ###

ACF Content Analysis for Yoast SEO: version: 2.3.0, author: Thomas Kr?ftner, ViktorFroberg, marol87, pekz0r, angrycreative, Team Yoast
Advanced Custom Fields: version: 5.8.11, author: Elliot Condon
Akismet Anti-Spam: version: 4.1.5, author: Automattic
Broken Link Checker: version: 1.11.12, author: WPMU DEV
Contact Form 7: version: 5.1.8, author: Takayuki Miyoshi
EU Cookie Law: version: 3.1.2, author: Alex Moss, Marco Milesi
Featured Images in RSS for Mailchimp & Other Email: version: 1.5.3, author: 5 Star Plugins
Google XML Sitemap: version: 0.1.1, author: Cor van Noorloos
GTranslate: version: 2.8.54, author: Translate AI Multilingual Solutions
Image Widget: version: 4.4.7, author: Modern Tribe, Inc.
InfiniteWP - Client: version: 1.9.4.5, author: Revmakx
Jetpack by WordPress.com: version: 8.3, author: Automattic
jQuery Pin It Button for Images: version: 3.0.5, author: Marcin Skrzypiec
Optin Forms: version: 1.2.9.6, author: FancyThemes
PHP Compatibility Checker: version: 1.5.0, author: WP Engine
Simple Links: version: 4.7.0, author: OnPoint Plugins
Simple Social Icons: version: 3.0.2, author: StudioPress
Site Kit by Google: version: 1.8.0, author: Google
Smush: version: 3.6.1, author: WPMU DEV
Social Locker by Locker Cat - Free: version: 1.0.1, author: Fatcat Apps
W3 Total Cache: version: 0.13.3, author: BoldGrid
WP Instagram Widget: version: 2.0.3, author: Scott Evans
WP LESS: version: 1.8.0, author: Oncle Tom
WP Popups Lite: version: 2.0.2.1, author: timersys
WP Recipe Maker: version: 6.0.3, author: Bootstrapped Ventures
WP Ultimate Recipe: version: 3.12.8, author: Bootstrapped Ventures
Yoast SEO: version: 13.4.1, author: Team Yoast

### wp-plugins-inactive (1) ###

Recipe Card: version: 1.1.7, author: Yumprint

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1656
imagemagick_version: ImageMagick 6.7.8-9 2019-08-08 Q16 https://www.imagemagick.org
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 188 GB
	imagick::RESOURCETYPE_DISK: 1.844674407371E+19
	imagick::RESOURCETYPE_FILE: 49152
	imagick::RESOURCETYPE_MAP: 188 GB
	imagick::RESOURCETYPE_MEMORY: 94 GB
	imagick::RESOURCETYPE_THREAD: not available
gd_version: bundled (2.1.0 compatible)
ghostscript_version: 9.25

### wp-server ###

server_architecture: Linux 3.10.0-862.2.3.el7.x86_64 x86_64
httpd_software: Apache
php_version: 7.2.26 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 600
memory_limit: 256M
max_input_time: 60
upload_max_size: 50M
php_post_max_size: 30M
curl_version: 7.67.0 OpenSSL/1.0.2k-fips
suhosin: false
imagick_availability: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.6.44-86.0-log
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 3591daad22de08524295e1bd073aceeff11e6579 $

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /web/htdocs/www.ricettevegolose.com/home/wp-content
WP_PLUGIN_DIR: /web/htdocs/www.ricettevegolose.com/home/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### jetpack ###

site_id: 100209630
ssl_cert: No
time_diff: undefined
version_option: 8.3:1583769763
old_version: 8.2.3:1582888397
public: Public
master_user: #3 ricettevegolose ([email protected])
current_user: #3 ricettevegolose ([email protected])
tokens_set: Blog User
blog_token: C*Cb*gTBov&4Iua!2Gn(21iQCHoKnZ$8
user_token: hToh#S@TvqfuIX*%vLThtDR2DMYZzEXy
version: 8.3
jp_plugin_dir: /web/htdocs/www.ricettevegolose.com/home/wp-content/plugins/jetpack/
plan: free
HTTP_HOST: www.ricettevegolose.com
SERVER_PORT: 80
HTTPS: on
HTTP_X_REAL_IP: 185.45.68.194
REMOTE_ADDR: 185.45.68.194
protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
full_sync: {"started":"Thu, 01 Jan 1970 00:00:00 +0000","finished":"Thu, 01 Jan 1970 00:00:00 +0000","progress":[],"config":[]}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/www.ricettevegolose.com\/","siteurl":"https:\/\/www.ricettevegolose.com\/","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: true
cxn_tests: All Pass.

### google-site-kit ###

version: 1.8.0
php_version: 7.2.26
wp_version: 5.2.6
reference_url: https://www.ricettevegolose.com
amp_mode: no
site_status: connected-site
user_status: authenticated
active_modules: site-verification, search-console, analytics, pagespeed-insights
required_scopes: 
	openid: ?
	https://www.googleapis.com/auth/userinfo.profile: ?
	https://www.googleapis.com/auth/userinfo.email: ?
	https://www.googleapis.com/auth/siteverification: ?
	https://www.googleapis.com/auth/webmasters: ?
	https://www.googleapis.com/auth/analytics: ?
	https://www.googleapis.com/auth/analytics.readonly: ?
	https://www.googleapis.com/auth/analytics.manage.users: ?
	https://www.googleapis.com/auth/analytics.edit: ?
search_console_property: https://www.ricettevegolose.com/
analytics_account_id: 4927????
analytics_property_id: UA-4927??????
analytics_profile_id: 8381????
analytics_use_snippet: yes

And here you can find the screenshots of the error:
https://drive.google.com/drive/folders/1mXQy5MLA5hyCsIjX9c-7yuLcxSEVgje_?usp=sharing

I am sure my Google account has permissions to my AdSense account, because I can successfully login into AdSense with it and configure it for my site.

@ricettevegolose thanks for the info.

Could you clear and temporarily deactivate W3 Total Cache and let us know if you’re able to connect Adsense successfully?

Let’s see if that helps. The error displayed is one from WordPress, we’ve seen it in some cases where caching was involved (server-side, but it may be plugin related).

I tried deactivating W3 Total Cache and then connecting AdSense, it worked! Thank you so much!

Now you suggest I can reactivate W3 Total Cache or it could cause further problems with Site Kit?

Thank you

Alice

@ricettevegolose Thanks for the update, glad to hear it worked.

Now you suggest I can reactivate W3 Total Cache or it could cause further problems with Site Kit?

Caching plugins can be useful when it comes to site performance. I don’t suspect there will be further issues. If you do encounter any Site Kit issues feel free to open a new support topic and we’d be happy to assist.

hello @jamesosborne,
I’m having a similar issue and have similar issues, as I am using a google admin and site admin information. I have deactivated cache plugins and even tried to do it in an incognito window. the message is related to my server but I run…

“Forbidden
You don’t have permission to access /wp-admin/admin.php on this server.”

hello @jamesosborne,
I’m having a similar issue and have similar issues, as I am using a google admin and site admin information. I have deactivated cache plugins and even tried to do it in an incognito window. the message is related to my server but I run…

“Forbidden
You don’t have permission to access /wp-admin/admin.php on this server.”

if ( ! defined( ‘WP_ADMIN’ ) ) {
define( ‘WP_ADMIN’, true );
}

if ( ! defined( ‘WP_NETWORK_ADMIN’ ) ) {
define( ‘WP_NETWORK_ADMIN’, false );
}

if ( ! defined( ‘WP_USER_ADMIN’ ) ) {
define( ‘WP_USER_ADMIN’, false );
}

if ( ! WP_NETWORK_ADMIN && ! WP_USER_ADMIN ) {
define( ‘WP_BLOG_ADMIN’, true );
}

if ( isset( $_GET[‘import’] ) && ! defined( ‘WP_LOAD_IMPORTERS’ ) ) {
define( ‘WP_LOAD_IMPORTERS’, true );
}

require_once dirname( __DIR__ ) . ‘/wp-load.php’;

nocache_headers();

if ( get_option( ‘db_upgraded’ ) ) {
flush_rewrite_rules();
update_option( ‘db_upgraded’, false );

/**
* Fires on the next page load after a successful DB upgrade.
*
* @since 2.8.0
*/
do_action( ‘after_db_upgrade’ );
} elseif ( get_option( ‘db_version’ ) != $wp_db_version && empty( $_POST ) ) {
if ( ! is_multisite() ) {
wp_redirect( admin_url( ‘upgrade.php?_wp_http_referer=’ . urlencode( wp_unslash( $_SERVER[‘REQUEST_URI’] ) ) ) );
exit;
}

@orryjp Many thanks for sharing. If you’d like to open a new support topic we can investigate your issue further, it sounds like it may be hosting or server related.

Please include a screenshot of the issue along with your site URL or Site Health information. You can use this form to share privately.