Cannot connect store to iOS app

  • Resolved krikke

    (@krikke)


    4 years, 5 months ago

    Hi,

    I have a running woocommerce store connected to my iPhone without any issues. I now have a nearly identical website (in terms of configuration) that I can’t seem to get connected. (it’s multisite, so “/vaco” is relevant)

    I have run the Debut Tool, which did not show any errors.

    Do you have any ideas?

    Error message: “Unable to successfully connect to [store name]”

    In the app log I did see a message stating “An error occurred while fetching API info for siteID [id]: Optional(Dotcom Error: [no_response_body] Server could not read response.)

    Not sure if that helps?

    Cheers
    Kristof

    • This topic was modified 4 years, 5 months ago by krikke.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter krikke

    (@krikke)

    some more detils:
    – disabling plugins does not help
    – whitelisting jetpack ips done

    Still no luck

    Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @krikke!

    If you have any caching enabled, either within your site or at the server level, then please purge and disable that, to see if it makes a difference.

    Cheers!

    Thread Starter krikke

    (@krikke)

    Hey @rynald0s

    Unfortunately I have tried numerous things, Including disabling caching. Without any luck.

    Cheers
    Kristof

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @krikke. Sorry that we missed your last response. If you’re still having trouble connecting your site in the app, please reach out for help right in the app by clicking on the ? in the top right of the screen or from the gear in the top right hand corner and then Help & support.

Viewing 4 replies - 1 through 4 (of 4 total)
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