Cannot connect my Woo to Printful

  • Resolved genweb

    (@genweb)


    4 years, 1 month ago

    Hello, I have everything OK (pasted below), but I receive the red warning saying the plugin could not connect.

    How can I debug where the problem is? I do not see any kind of error msg in WordPress.

    I would like to see logs or a clue about what is failing when trying to connect my shop (server response error or plugin error).

    I can debug it myself if you tell me what part of the code should I look.

    Thanks!

    ##### Printful Checklist #####
    * Connection to Printful API => NOT CONNECTED
    * WordPress Permalinks => OK
    * WordPress version => OK
    * WooCommerce authentication URL access=> OK
    * WordPress remote requests => OK
    * WordPress Site URL => OK
    * Write permissions => OK
    * PHP memory limit => OK
    * PHP script time limit => OK

    PS: no error logs!

    • This topic was modified 4 years, 1 month ago by genweb.
Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey @genweb,

    Thank you for reporting this issue!

    1. Could you please confirm that you have gone through the exact step by step in the connection process as shown in these tutorials: Printful + Woocommerce?

    2. If the above is correct, try turning debug.log then access project_root/wp-content/debug.log and see if there are any errors there. Find more info on this Woocommerce support page here.

    Please let us know if the error still persists at [email protected]!

    -Lauma

    Thread Starter genweb

    (@genweb)

    Hello!

    1. Yes, I confirm it.

    2. I did it again and still nothing, there are no errors after using the “connect” button under “Connect to Printful” section.

    I also tried all PHP versions from 7.0 to 7.4, same results.

    I think you are missing a message in WordPress when the site is not able to connect to printful.

    I would only need to locate the PHP code linked to that button (initial connection) so I can debug it myself.

    If your server cannot communicate with my server, there must be an error message somewhere.

    Thanks!

    vita.printful

    (@everybear)

    Hey @genweb,

    We’re following up with the issue you brought to our attention and wanted to know if you were able to successfully set up the Printful + WooCommerce integration.

    If you’re still seeing issues, could you reach out to us at [email protected] with some additional details?

Viewing 3 replies - 1 through 3 (of 3 total)
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