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Resolved Matthias Kittsteiner
(@kittmedia)

10 months ago

Hi there,

since a recent change that uses an iframe to https://app.richplugins.com/gpidc to search for a location and connect to it, it doesn’t work anymore for me.

Instead of having a list of applicable places in the drop-down, this list is empty. And it doesn’t care what I enter, even though I’m using data of a place where I know 100 % that it exists. Also inserting the place ID directly doesn’t work whatsoever.

https://imgur.com/a/AZN4yNG

Also using the iframe manually in a separate tab makes no difference.

So it’s currently impossible to create connect new places.

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Author richplugins
(@richplugins)

10 months ago

Hi @kittmedia,

For me it works perfectly:

View post on imgur.com

Please open a browser console and check errors. Also, please check that you’re not blocking Google recaptcha.

Thanks!

Thread Starter Matthias Kittsteiner
(@kittmedia)

10 months ago

It works now again. There were no errors in the console, but it was definitely broken. ?????♂?

Plugin Author richplugins
(@richplugins)

10 months ago

Hi @kittmedia,

We didn’t find errors in the log, but sometimes Google may not respond, perhaps this was the problem.

Thanks!
Arunprasanth M
(@arunm9600)

9 months, 4 weeks ago
Hi there!!!

I tried to create a new widget. Getting the below error in console.
```
gpidc:116 Uncaught 
TypeError: Cannot read properties of undefined (reading 'business_photo')
```
Plugin Author richplugins
(@richplugins)

9 months, 4 weeks ago

Hi @arunm9600,

Please?update the plugin to the latest version 3.8, it should be fixed there.

Thanks!

Arunprasanth M
(@arunm9600)

9 months, 4 weeks ago

It’s working now. Thanks for the Quick fix.!!!!

dimitribasseguy
(@dimitribasseguy)

9 months, 3 weeks ago

Hi, I have the same issue here: infinite loading when clicking on the selected business…
Version 3.8

Plugin Author richplugins
(@richplugins)

9 months, 3 weeks ago

Hi @dimitribasseguy,

To investigate this question, please send:

1. Direct link to your website page where we can see and reproduce the issue;

2. Debug information from the page: Google Reviews / Settings / Advance tab. You need to click the ‘Copy Debug Information‘ button, paste copied to this reply and send it to us.

Thanks!

dimitribasseguy
(@dimitribasseguy)

9 months, 3 weeks ago

I send email to the support ??

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Cannot connect anymore’ is closed to new replies.