Cannot connect

  • salvador21

    (@salvador21)


    8 years ago

    Jetpack has been working fine until a few days ago when I switched themes.

    I now get a message to connect to jetpack, I click on the link and it appears to connect as I get this at Worpress:

    Completing connection
    Jetpack is finishing up the connection process

    I then click on Return to your Site

    But I still see the Connect jetpack message.

    I have contacted support but got no response. Can anyone help pease?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Could you try to connect a few more times, and see if you can eventually get through the connection process?

    I’m afraid I can’t offer much more help from my end, but my colleagues will have some information about your site so they should be able to offer more advice. You’ll receive a reply soon, if you haven’t already!

    phidippides

    (@phidippides)

    I had this same problem and found this post. I then remembered that my browser (Firefox) uses both a flash blocker and uBlock to automatically block elements on sites, and so turning it off once I landed on WordPress.com and reloading the page made Jetpack connect successfully.

    phidippides

    (@phidippides)

    I actually ran into this problem again on another site and disabling the flash blocker and uBlock did not work. I finally figured out that there was a conflict with either WordFence security plugin, or with WP Super Cache. I disabled both of those plugins, activated Jetpack, and then it was able to connect with site stats.

Viewing 3 replies - 1 through 3 (of 3 total)
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