Cannot complete order to Paypal – says Could not validate nonce

  • Resolved kristinubute

    (@kristinubute)


    2 years, 5 months ago

    Hi

    I am placing a Test order and using your plugin.

    It says on Checkout page “Could not validate nonce”
    so I cannot complete the Wocoommerce Order and pay via Paypal.

    I have been googling and noticed previously people have had issues with this.
    I’m using Version 1.9.3 which is the current version.

    So therefore the Order isn’t processed, still sits in Checkout.
    Previous tickets other people had issues, it still seemed to process and create a New User in the backend etc.

    Mine is NOT completing the Purchase and redirecting to paypal.

    I need to rectify this issue urgently.
    Please advise.

    Thanks
    Kristin

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @kristinubute

    To better judge what could be causing this, we are interested in a copy of your WooCommerce system report and your latest PayPal Payments log files.

    The system report can be accessed here:
    WooCommerce > Status > Get system report > Copy for support

    You can copy the log files from here:
    WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view.

    You can share this privately with us here:
    https://paypal.inpsyde.com/docs/request-support/
    If you send a private message, please include a link to this thread.

    Regards,
    Femi.

    Thread Starter kristinubute

    (@kristinubute)

    Thanks I have just sent a message in there.
    Kristin

    Thread Starter kristinubute

    (@kristinubute)

    Hi

    Did you get my reply ?

    I’m trying to resolve this issue urgently as I need it working.

    Thanks
    Kristin

    Thread Starter kristinubute

    (@kristinubute)

    HI

    I’ve just tested it again and I’m getting a different message:

    This transaction has been declined to comply with international regulations.

    It redirects to paypal, but get that instead at the end now when trying to pay.

    Thanks
    Kristin

    Thread Starter kristinubute

    (@kristinubute)

    I’m in Australia and Client website is in Australia
    I’m testing it from within Australia for client site

    Plugin Support Femi

    (@femiyb)

    Hello @kristinubute

    We have replied to the ticket you opened on our internal support but we haven’t received a reply to our latest response from 4 days ago.

    Please check the ticket to see our response, and provide the requested information.

    Regards,
    Femi.

Viewing 6 replies - 1 through 6 (of 6 total)
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