Cannot complete Google Drive authentication

  • Resolved ftcytime

    (@ftcytime)


    2 years, 9 months ago

    Hi,

    I have used UpdraftPlus for some time. It used to upload my backup to Google Drive which I have authenticated when I first set the plugin up. But recently when I tried to backup manually, I noticed that it no longer sends my backup to my Google Drive. My Google Drive setting also disappeared on the Setting page. I have tried re-authenticate my Google Drive a few times. After I click the complete setup button, a message saying I have successfully completed the authentication will appear. However, when I check the setting page, my setting is still not there. When I click the manual backup option, it still says that the backup will not be sent to any remote storage. I have tried to wipe the setting and re-authenticate my Google Drive, but the problem still exists. My UpDraftPlus version is 1.22.12 which is up-to-date.

    Thank you in advance for any help.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Please could you send us a copy of the latest full backup log?

    This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter ftcytime

    (@ftcytime)

    Hi Bryle,

    Thank you so much for replying. The latest full backup log is here:
    https://drive.google.com/file/d/1AdpVCgS-cQWmg-Tdf2cfE7dbYbXvriwF/view?usp=sharing

    Thank you.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Could you try to reduce the backup archive split size. This will split the backup into smaller, more manageable files.

    To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 100/50Mb save your settings and run a new process.

    Thanks,
    Bryle

    Thread Starter ftcytime

    (@ftcytime)

    Hi Bryle,

    I have deleted a piece of code I added to functions.php in the theme file editor, and now I can authenticate my Google Drive. However, even after the authentication, I still can’t upload my backup to Google Drive. I have tried to reduce the backup archive split size to 100mb. But after I have saved the setting and confirmed that the split size has changed to 100mb, when I initiate a manual backup, I can see in the log that the split size is still 400mb. And then when I check the setting again, the spilt size become 400mb again. I have tried to wipe the settings and set everything again, but the problem still exists.

    The log of the latest backup is here:https://drive.google.com/file/d/1Xlb_HXkoCWKR7WYnBvvFvqAZmKvFpWA0/view?usp=sharing

    Thank you for any help.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Do you have any other plugins installed which connect to Google Drive? I believe another plugin is causing conflict with UpdraftPlus.

    Thanks,
    Bryle

    Thread Starter ftcytime

    (@ftcytime)

    Hi Bryle,

    I only have two other plugins that use the Google service. One is the Elementor that uses reCaptcha V3 in form. The other is Easy WP SMTP which uses smtp.gmail.com. I have tried disabling them but the problem still exists. I have also tried disabling all the plugins except UpdraftPlus and the problem still exists. Therefore, I think it is not caused by another plugin. Do you have any other suggestions?

    Thank you very much

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Can you please try to Wipe settings from UpdraftPlus > Advanced tools > Wipe settings, Click Wipe settings button. Then re-setup your Google Drive?

    Kind Regards,
    Bryle

    Thread Starter ftcytime

    (@ftcytime)

    Hi Bryle,

    Thank you for your reply. I have tried it a few times, but the problem still exists.

Viewing 8 replies - 1 through 8 (of 8 total)
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