Cannot click the subscribe button

  • Resolved alexcph

    (@alexcph)


    3 years ago

    PLugin is amazing! However theres a weird bug that’s appeared.

    The subscribe button cant be clicked anymore. Cursor doesn’t change either. This was not an issue before. I tried to turn it off and on but not sure whats going on.

    Is this a known bug? Ive made a video showing the bug.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Smash Balloon Paola

    (@paolahorta)

    Hey @alexcph,

    Thank you for reaching out for assistance. It seems to be a conflict with the page builder and some CSS rules. Could you please try to add the following CSS to see if it helps? Please add this by going to your WordPress Dashboard > Feeds for YouTube > Customize > Custom Code Snippets > Copy the CSS snippet below into the Custom CSS box, then save the changes.

    .vc_row:after, .vc_row:before {
  content: unset !important;
}

    After this, I would recommend your clear the plugin’s cache by clicking the buttons “Reset Resized Images” and “Clear Backup/Permanent Caches” also found under the Customize > Misc.

    If you still have issues after this, please reach out to us via the support form on our website here for further assistance, and send the System Info from the plugin’s Support tab.

    Let me know if you have any further questions.
    Best regards.

    Thread Starter alexcph

    (@alexcph)

    hi,

    thanks for the quick response. However, there is no misc section under customize. or anywhere else. Scrolled up and down like 7 times, tried to search for the settings as well.

    Plugin Support Smash Balloon Paola

    (@paolahorta)

    Hey @alexcph,

    Sorry for the confusion here. For the Feeds for Youtube, you can only clear the Youtube posts, which can be found by going to Feeds for YouTube > Customize > Local storage process > Clear Youtube Posts. Once again, sorry for any inconvenience our mistake might have caused you.

    In your case, should you not see any changes right away, please clear your website and browser’s cache.

    Please let me know how I can assist you with any other questions.
    Best regards.

    Thread Starter alexcph

    (@alexcph)

    hi there,

    The issue has been resolved with the CSS code. Thanks again!

    Plugin Support Smash Balloon Paola

    (@paolahorta)

    Hey @alexcph,

    Glad to hear it. If you run into any issues in the future don’t hesitate to reach out to us again as we are always happy to assist.

    Many thanks and I wish you a great day ahead.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Cannot click the subscribe button’ is closed to new replies.