Cannot change profile picture

  • Resolved persoonlijkvaardiger

    (@persoonlijkvaardiger)


    1 year ago

    I am really happy to have bought the whole package, this is such a nice plugin. But… When users try to update their profle image from default to custom, they can do all steps but in the end the default image is not changed. Can you help, what did miss? I search former topics but did not find a solution on this.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author ProfileGrid Support

    (@profilegrid0)

    Hello @persoonlijkvaardiger,

    It seems like the issue is specific to your site, where one of the existing plugins on the site could be conflicting with ProfileGrid. Could you please check it after deactivating all other plugins on the site, except for ProfileGrid?

    In case the issue is resolved after deactivating all other plugins, you’ll need to identify the plugin creating the conflict with ProfileGrid and keep it deactivated. You can check this by activating the plugins one by one and trying to recreate the issue after each activation.  

    If the issue still persists, please get in touch with us here.

Viewing 1 replies (of 1 total)
  • The topic ‘Cannot change profile picture’ is closed to new replies.