Cannot change order status when payment success

  • Resolved tungpd

    (@tungpd)


    6 months, 1 week ago

    After successful payment (Using metaps payment credit card), the order status is not updated.

    I have inactive hidemyghortwp, it works fine.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Peter

    (@petersquirrly)

    ??Hi,

    Thank you for reaching out.

    Would you mind sending us the Order ID from the Invoice you received after making the purchase? This will help us track down your transaction and see what’s it’s status. Thanks!

    Thread Starter tungpd

    (@tungpd)

    Thank for replying.

    You mean the order number generated from our DB? It is 30499.

    Plugin Support Peter

    (@petersquirrly)

    My apologies, I misunderstood the issue you are facing.

    If you <span style=”box-sizing: border-box; margin: 0px; padding: 0px;”>use WooCommerce Rest API, please go to Status > Logs and check for?</span>errors or messages.
    If something blocks Rest API from Hide My WP > Change Paths > API Security, whitelist the site’s IP from Change Paths > Level of Security > Whitelist IP.
    You can also try without disabling the Rest API option.

Viewing 3 replies - 1 through 3 (of 3 total)
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