Cannot change color of 5th column

  • Resolved DaffodilDaydream

    (@jenniferklibby)


    1 year ago

    I have created several charts that use my organization’s brand colors and have had no issues. I just created a chart, however, and it contains a 5th column, and no matter what I do, the color of the column will not update to the custom color I set. I tried logging out and back in, as well as clearing my website’s cache, and it does not change the result.

    I tried adding a 6th column and that has the same issue. No matter what I set the color to, it does not change in the chart itself. Under Bar Settings > Series Settings, the colors set for the 5th and 6th columns are my custom colors, but the chart itself does not update, even after saving. I have Row Settings disabled.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @jenniferklibby,

    Thank you for your topic.

    My apologies for the late reply – weekends are non-working days for us.

    I have passed your case to our Development Team for further investigations.

    But if possible, please let us know which version of the plugin you are using currently.

    Looking forward to your reply.

    Thank you.

    Thread Starter DaffodilDaydream

    (@jenniferklibby)

    @hyenokian I am using version 2.2.7 of the plugin. Below is a screenshot of the issue. Thank you!

    Settings (before I added the 6th column):

    Plugin Support Jasmine

    (@hyenokian)

    Dear @jenniferklibby,

    Thank you for your reply.

    Thank you very much for the clarifications.

    We have checked and noticed the issue. It will be fixed in our upcoming update.

    We will let you know as soon as the new update is ready.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @jenniferklibby,

    Thank you for your patience.

    I am glad to inform you that the new update is already available.

    Please, update the plugin and check the case again.

    Thank you.

    Thread Starter DaffodilDaydream

    (@jenniferklibby)

    Thank you! I have updated the plugin and my issue has been resolved.

Viewing 5 replies - 1 through 5 (of 5 total)
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