CANNOT BE NEGATIVE [UNPROCESSABLE ENTITY|

  • Resolved cantraig

    (@cantraig)


    3 years ago

    I have installed and have been running the new WooCommerce PayPal Payments Plug in.
    I believed all was working okay. however in the last couple of weeks i have now had several customers contact us because of an error. It is always the same error. It works fine for most transactions, it appears that if a basket has a discount applied this error appears. I contacted PayPal and they said the error is because a payment can not be negative, they looked at the last transaction at the time-
    Subtotal: ￡18, Discount: -￡2, Total: ￡16. The log showed that the plug in was trying to process a payment for the Discount -￡2.
    PayPal said they can not help me and i would need to contact the plugin developer. I contacted them last week but have not heard anything back.
    I now don’t know what to do, previously i was using PayPal Standard, but now i have installed the new plug in it will not let me switch back.

    this is the error message customers get –

    [UNPROCESSABLE_ENTITY] The
    requested action could not be
    performed, semantically incorrect,
    or failed business validation.
    https://developer.paypal.com/docs/
    api/orders/v2/#error-
    CANNOT BE NEGATIVE
    [UNPROCESSABLE ENTITY| The
    requested action could not be
    performed, semantically incorrect,
    or failed business validation.
    https://developer.paypal.com/docs/
    api/orders/v2/#error-
    CANNOT BE_ NEGATIVE
    [UNPROCESSABLE_ENTITY] The
    requested action could not be

Viewing 2 replies - 16 through 17 (of 17 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    we have this bug in our system and are working on it. If you want to track the progress it is best to follow it here. I will mark this thread as resolved since we know what is causing the error.

    Please do not hesitate to open a new thread if you have any other questions or believe your issue is not caused by the same as this issue.

    Kind regards,
    Joost

    I know this issue has been marked as resolved, but I just experienced it myself for the first time today. I’m not using any of the plugins mentioned here, but rather, WPC Product Bundles for WooCommerce, which allows me to bundle products together as a single item, and apply a suitable discount to it. I’m presuming that the plugin adds the discount as a negative value, much like the ones being discussed here.

Viewing 2 replies - 16 through 17 (of 17 total)
  • The topic ‘CANNOT BE NEGATIVE [UNPROCESSABLE ENTITY|’ is closed to new replies.