cannot backup my htaccess file

  • Resolved mikejj101

    (@mikejj101)


    4 years ago

    When I try and backup my htaccess file I get a error message

    Forbidden
    You don’t have permission to access this resource.

    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

    Why is this and how can I fix it ?

    Mike

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter mikejj101

    (@mikejj101)

    Forgot to mention – this is whilst using the AIOWP plugin and the settings screen in that plugin.
    Mike

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi,

    Forbidden
    You don’t have permission to access this resource.

    Can you confirm your site file permissions are correct?

    Thank you

    Thread Starter mikejj101

    (@mikejj101)

    Hi,
    Thanks for the response.
    I assume you mean the permissions as set via FTP ?
    It’s set that owner has read/write

    Is there any other way to set permissions?

    Thread Starter mikejj101

    (@mikejj101)

    Just a thought – I read that some hosting companies block access to this file ? Is this true? Could that be the problem?

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, I recommend that you get in contact with your host about this issue. Let me know what they say.

    Thank you

    Thread Starter mikejj101

    (@mikejj101)

    OK. Problem solved.
    We use Pickaweb hosting and they use Cpanel.
    There is a feature within Cpanel called ‘Mod Security’.
    Apparently this feature decided in it’s infinite wisdom to ‘Blacklist’ and block my IP because of ‘frequent access’? What do they expect when maintaining a website?
    By disabling this module I can now backup the file.
    I have queried this feature with the hosting company and asked why there is not a whitelist for IP addresses in the module.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    I am happy to know that you manage to solve your issue ??

    Enjoy the plugin.

Viewing 7 replies - 1 through 7 (of 7 total)
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