Cannot authorize facebook

  • Resolved Cheryl

    (@tricheryltops)


    2 years, 1 month ago

    Hi,
    Is Facebook having a known issue right now? I already have a facebook app, entered the correct callback, entered the correct app key and secret, but when I try to authorize, I just get the “Sorry something went wrong…” page on Facebook. I have tried in several browsers and on different devices.
    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Cheryl

    (@tricheryltops)

    So, I reread the instructions and created a new app, this time leaving it development.
    This time I got the authorization screen instead of the “Something went wrong error” but when I clicked the button to authorize it then redirected me back to wp-admin to the area for a different plugin on my site. If I try to import an event I get an unauthorized error, if I try to authorize again with facebook, I end up back in the area for an unrelated plugin in wp-admin. How can I fix this?
    Thanks!

    Plugin Author Xylus Themes

    (@xylus)

    Hello @tricheryltops ,

    Sorry for the inconvenience, You need to follow the steps given here and create FB and authorize it. Mostly you are missing some steps so the issue is happening. Can you please contact us on our support with screenshots etc so we can check and help you resolve it?

    Thanks

    Thread Starter Cheryl

    (@tricheryltops)

    OK, I added a support ticket with links to screenshots. I do not believe I missed any steps, however.
    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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