• Resolved Pictimilitude

    (@pictimilitude)


    I’m not getting emails or notifications (through the WordPress.com notification bell) of new sales or blog comments. I installed the WP Mail SMTP plugin and tried to route it through my hosting server (BlueHost). It says that it failed to authenticate. I triple-checked everything and it seems to suggest that it’s my password that is the problem but I know it’s not: I logged out and into my email with the same password and copied that over into the SMTP field (I know…they recommend storing it in wp-config.php but I don’t know how to do that). But I cannot get a test email to come through. I tried the test with my domain email and my personal email; neither one worked. I also verified that I can login via third-party apps via desktop and mobile.

    Here is the error log I got earlier:

    Versions:
    WordPress: 6.0.1
    WordPress MS: No
    PHP: 8.0.16
    WP Mail SMTP: 3.5.1
    
    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: Could not authenticate.
    Host: mail.artfunky.com
    Port: 587
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)
    
    Server:
    OpenSSL: OpenSSL 1.1.1m 14 Dec 2021
    Apache.mod_security: No
    
    Debug:
    Email Source: WP Mail SMTP Mailer: Other SMTP SMTP Error: Could not authenticate.
    
    SMTP Debug:
    2022-07-15 17:31:08 Connection: opening to mail.artfunky.com:587, timeout=300, options=array()
     2022-07-15 17:31:08 Connection: opened
     2022-07-15 17:31:08 SERVER -> CLIENT: 220-box2255.bluehost.com ESMTP Exim 4.95 #2 Fri, 15 Jul 2022 11:31:08 -0600 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail.
     2022-07-15 17:31:08 CLIENT -> SERVER: EHLO artfunky.com
     2022-07-15 17:31:08 SERVER -> CLIENT: 250-box2255.bluehost.com Hello 173-254-35-155.unifiedlayer.com [173.254.35.155]250-SIZE 52428800250-8BITMIME250-PIPELINING250-PIPE_CONNECT250-AUTH PLAIN LOGIN250-STARTTLS250 HELP
     2022-07-15 17:31:08 CLIENT -> SERVER: STARTTLS
     2022-07-15 17:31:08 SERVER -> CLIENT: 220 TLS go ahead
     2022-07-15 17:31:08 CLIENT -> SERVER: EHLO artfunky.com
     2022-07-15 17:31:08 SERVER -> CLIENT: 250-box2255.bluehost.com Hello 173-254-35-155.unifiedlayer.com [173.254.35.155]250-SIZE 52428800250-8BITMIME250-PIPELINING250-PIPE_CONNECT250-AUTH PLAIN LOGIN250 HELP
     2022-07-15 17:31:08 CLIENT -> SERVER: AUTH LOGIN
     2022-07-15 17:31:08 SERVER -> CLIENT: 334 VXNlcm5hbWU6
     2022-07-15 17:31:08 CLIENT -> SERVER: [credentials hidden]
     2022-07-15 17:31:08 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
     2022-07-15 17:31:08 CLIENT -> SERVER: [credentials hidden]
     2022-07-15 17:31:10 SERVER -> CLIENT: 535 Incorrect authentication data
     2022-07-15 17:31:10 SMTP ERROR: Password command failed: 535 Incorrect authentication data
     SMTP Error: Could not authenticate.
     2022-07-15 17:31:10 CLIENT -> SERVER: QUIT
     2022-07-15 17:31:10 SERVER -> CLIENT: 221 box2255.bluehost.com closing connection
     2022-07-15 17:31:10 Connection: closed
     SMTP Error: Could not authenticate.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Darshana

    (@darshanaw)

    Hi @pictimilitude,

    Thanks for reaching out!

    I see that you’re using Bluehost as your hosting provider. First of all, try following this guide and make sure that you have configured the WP Mail SMTP plugin correctly.

    Upon inspecting your error log, I see the following line.

    We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail.

    Please get in touch with your hosting support with the full error log and they should be able to assist you further.

    Or else, you can configure an alternative mailer by following our guide.

    I hope this helps. Thanks!

Viewing 1 replies (of 1 total)
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