Cannot authenticate error

  • Resolved wardy83

    (@wardy83)


    8 years, 5 months ago

    Hi the plugin is working again now, but twice in the past two days and on other occasions prior, we have had a ‘Cannot authenticate’ error which has stopped all forms appearing on the website.

    What is the reason for this and how can we be alerted (other than by our customers) when this happens to know how to fix it.

    We are not using whitelisted IP’s and are using shared hosting.

    Considering reverting back to iframe embedded code if this happens again, but its a big undertaking so hoping for some reassurance in this plugin.

    Thanks.

Viewing 11 replies - 1 through 11 (of 11 total)

  • Same thing. Issue for us is because of broken creds.
    They becomes invalid or just missing without any activity,

    • This reply was modified 8 years, 5 months ago by RCooLeR.
    Plugin Author Cliff Seal

    (@cliffseal)

    @wardy83 Am I reading correctly that you can authenticate, but that it becomes un-authenticated without any action?

    @rcooler I see your existing thread, so let me help you there.

    Same. (sorry, piggybacking on both threads so I can subscribe to replies on both —?my client is freaking out about this). Thanks!

    Thread Starter wardy83

    (@wardy83)

    @cliffseal Yes, that’s correct. I am able to re-authenticate by putting in the wrong password saving settings and then changing it back to the correct password and saving settings.

    On my key forms I have reverted to the iframe method as this issue had a few people worried!

    Plugin Author Cliff Seal

    (@cliffseal)

    Try adding back the following at line 927 in includes/pardot-settings-class.php and then re-auth:

    $settings['password'] = self::pardot_encrypt( $settings['password'], 'pardot_key' );

    That will mess up the formatting (possibly) in the settings area itself, but may be the part that’s causing the un-auth issue.

    I’ve added that line to 927 and will keep an eye on it today. Hopefully that does it.

    Plugin Author Cliff Seal

    (@cliffseal)

    Great! I was able to replicate today and am looking at this as a release ASAP: https://github.com/Pardot/pardot-for-wordpress/pull/12

    Things have stayed auth’d for me today. If it continues, I’ll release.

    Plugin Author Cliff Seal

    (@cliffseal)

    This should be fixed as of 1.4.2.

    Thread Starter wardy83

    (@wardy83)

    SO far so good for me also – thanks for your efforts on this. Will let you know if I see any different. All the best.

    I just installed v.1.4.2 of the Pardot plugin and still cannot authenticate. I tried adding the line of code to the includes/pardot-settings-class.php on line 927 as instructed and this didn’t help. I would have thought this wasn’t necessary in the latest version. But with or without the added code, I still cannot authenticate. I would appreciate your assistance.

    Plugin Author Cliff Seal

    (@cliffseal)

    @darlene22 That’s a different issue that may be more related to your individual setup. Can you please contact Pardot Support to walk through some options first? If you’re still having trouble, create a new support thread so I can help there.

Viewing 11 replies - 1 through 11 (of 11 total)
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