[NSFW] Cannot attached a PDF File in the “Form-tag Generator: PDF Form”

  • Hi support teams, cannot attached a PDF File in the “Form-tag Generator: PDF Form”

    In this website we had 2 languages (English and chinese),
    I do test as below:

    1. when test on english Application Form got error “An error occurred while processing a PDF: file is too large at current service tier, maximum size is 2 MiB”

    ? cannot edit on this area (https://tinyurl.com/2xyqarww)

    2. when test on chinese Application Form there are no problem.

    Can help to advise what is the cause of this?

    The plugin

    Contact Form 7 – up to date

    PDF Forms Filler for CF7 – up to date

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author maximum.software

    (@maximumsoftware)

    Hi,

    Try to get your PDF under 2 MB. The free version doesn’t allow PDFs over 2 MB. See https://pdf.ninja/ for limits.

    Alternatively, you can try to upgrade your key.

    Thread Starter tdstm0011

    (@tdstm0011)

    @maximumsoftware

    I had make purchase for the paid version but still facing the same problem
    – https://www.awesomescreenshot.com/video/23250439?key=b32db09240c2e68008f6d52f3b377ea1

    My purchase ORDER #13353 for your reference.

    Plugin Author maximum.software

    (@maximumsoftware)

    Looks like that is a different problem. It might be some sort of JavaScript error. It is unclear what causes it, it might be another plugin. It would be helpful if you can list your currently active plugins.

    Is there any way you can access the JS console in your browser (F12) and make a screenshot of any errors you see there?

    Alternatively, I can debug this issue for you directly. If you don’t mind sending me temporary wp-admin dashboard login information to my email, admin at maximum dot software, I will be happy to log into your WP instance and debug your issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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