Cannot add username to feed

  • Resolved seedersinstruments

    (@seedersinstruments)


    5 years, 7 months ago

    I’ve been having trouble getting the plugin to display my feed. It usually break every month or two but this time I can’t get it to work anymore. I’ve reset the API many times, I’ve uninstalled the plugin multiple times and still can’t get anything to change. It connects to my account fine and receives an API but when I create a new feed it will not let me add my username. I have the username setup on the settings page. It tells me I can only add my username which is what I’m doing. When I click the add button it goes grey and nothing happens and I can’t update the page. When I refresh the page there is no username set. When I preview it’s the white box with the spinning loading symbol only.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Zhanna Khachatryan

    (@zhannak)

    Hi, @seedersinstruments!

    Thanks for your inquiry.

    Dear user, please make sure that you have the latest version of our plugin installed.

    The latest free version is 1.3.17

    The latest pro version is 2.3.17.

    Thread Starter seedersinstruments

    (@seedersinstruments)

    Hello,
    Thanks for the reply! I do have the latest version installed and this occurred after the recent update actually. Not sure how proceed with fixing this as I’ve reinstalled it a number of times with no change.

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Hi @seedersinstruments,

    Please make sure that you are trying to connect to PUBLIC Instagram Business accounts.

    The other case that issue occurs is when your website and/or Instagram app are in a foreign language (any other language than English).

    If this is your case, then please make sure to switch both your website and Instagram app languages to English, get the access token then switch back to your language.

    Please also check the following: please enter WP dashboard > settings > general > site address

    Please make sure that the URL written in this field is the same as your website URL, please be attentive that both of them should start either with HTTP or HTTPS.

    Sometimes access token is not generated when there is mixed content ( HTTP and HTTPS content are being loaded to display the same page) in your website.

    please get back to me with results.

    Thread Starter seedersinstruments

    (@seedersinstruments)

    This is a public account and everything is in English. I’ve been using this plugin successfully for a couple years and nothing has changed on my end. My site address is correct as well. I’m not having trouble generating the API but I’m having trouble with the plugin not adding my account to the feed as I mentioned above. When I click “add” the button goes grey but nothing happens.

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Hi @seedersinstruments,

    Sorry for getting back to you late.

    Dear user, there were some changes from Instagram that has caused this issue, we’ll update the plugin today or tomorrow as latest and this issue will be solved.

    Please make sure to update the plugin once the new version will be released.

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Hi @seedersinstruments,

    The new version is released, please update and check again.

    Thread Starter seedersinstruments

    (@seedersinstruments)

    I’ve updated the plugin and now I’m having a similar but different problem. I reset my API and when I try and preview the feed I get this message or I get a white box with the spinning loading signal and it never goes anywhere.

    “Cannot get other user media. API shut down by Instagram. Sorry. Display only your media.”

    This is my feed I’m trying to display and I’m not sure why the plugin thinks otherwise. I’m also still having the exact same issue with adding a new feed and not having my username be added. The button still just goes grey and nothing happens. The update hasn’t changed anything for me unfortunately. I’ve also uninstalled it completely and reinstalled it again with no luck.
    Thanks for your continued help!

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Dear user,

    Can you please write what kind of feed you are trying to display, maybe you are displaying your Liked feed if yes then this won’t work has Instagram API has shut down this.

    If you are not trying to display Liked feed, then please try to reauthenticate again and recreate that feed.

    If it again won’t work, then please send us the feed page URL to check the issue.

Viewing 8 replies - 1 through 8 (of 8 total)
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