Cannot add or delete plug ins

  • The ability for me to add or remove Plug ins from the Admin page has been removed. I have been hacked 5 times in the past month and I am ready to cancel all services with GOdaddy and WordPress. Nothing works. I have spent 8 hours attempting to fix this and Deactivated all widgets and plugs ins that were already installed.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter rfoster8873

    (@rfoster8873)

    Site health tells me to update WordPress…it says I do not have access.
    It says to delete unused plug ins…it won’t let me.
    At a loss…..

    Hi, @rfoster8873

    I am sorry you are having troubles with your site.

    If you think you’ve been hacked, take a deep breath and carefully follow this guide. When you’re done, you may want to implement some (if not all) of the recommended security measures.

    Regarding deactivating your plugins, try manually resetting your plugins (no Dashboard access required) using one of the two methods listed below (also described here). If that resolves the issue, reactivate each one individually until you find the cause.

    1. Reset your plugins folder via FTP or the file manager provided in your host’s control panel. This method preserves plugin options but requires plugins be manually reactivated.

    • Navigate to the wp-contents folder
    • Rename the folder plugins in it to plugins.hold
    • Login to your WordPress then go to Dashboard > Plugins yourdomain.com/wp-admin/plugins.php – this will disable any plugin that is “missing”, so all of them.
    • Then, rename plugins.hold back to plugins and activate in Dashboard all the plugins except the one causing troubles

    OR

    2. Use phpMyAdmin to deactivate all plugins.

    • In the table wp_options, under the option_name column (field) find the active_plugins row
    • Change the option_value field to: a:0:{}. This will deactivate all plugins.
    • Then from Dashboard you need to reactivate all plugins, except the one causing you troubles

    Let us know how that goes.

    Hope this helps,
    Kind regards!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Cannot add or delete plug ins’ is closed to new replies.