Cannot Add New WooCommerce Products

  • Resolved TheBusinessCat

    (@thebusinesscat)


    2 years, 1 month ago

    Hi there,

    We installed your plugin, but when we try to add a new product from the dashboard, we get the critical error message. It’s only when we try to add a new product, otherwise all other menus we can get into.

    Please advise.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hello @thebusinesscat,

    Thanks for reaching out! Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.?

    Additionally, could you also provide us with the fatal error logs (if any) under WooCommerce > Status > Logs.

    Once you’ve copied each, you can either paste them in your response here, or use https://pastebin.com/ for pasting it there and sharing it with us.

    A screenshot of what you see when you try to add a product would be nice, as well. Here’s how to make a screenshot: https://wordpress.com/support/make-a-screenshot/

    Looking forward to hearing from you!

    • This reply was modified 2 years, 1 month ago by anastas10s. Reason: screenshot
    • This reply was modified 2 years, 1 month ago by anastas10s. Reason: typo
Viewing 1 replies (of 1 total)
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