Cannot add new issue in front-end

Sorry for the long time before replying. I have just tested on a clean site where I just installed Bug Library and I was able to create an issue and see it in the back-end.

Are you still trying to use Bug Library on your site?

After submitting the issue, do you get the message thanking the user for submitting, or does it go back to the submission form immediately?

Hi Yannic, I have the same issue.

I thought it may be the captcha, but after disabling, the problem persisted.

I tried setting the parent page in settings to the page I have the [bug-library] tag. Unsuccessful.

I have placed the single-bug-library-bugs.php file in my theme directory, and my theme is twenty fifteen. No resolution.

I set WP_DEBUG to true in the wp_config.php file in the root directory, but the process does not seem to be causing any errors.

I have added issue types other than the default type to ensure that this was not the issue. No resolution.

I am taking care to fill in all the required fields.

I have three other plugins installed, beyond the plugins available after a clean install.

WP Easy Paypal Payment Accept
Skrill
Flattr

I subsequently removed Flattr, but the issue persists.

A further note. The [bug-library] tag seemed to work even though I had not placed the single-bug-library-bugs.php file in the root directory. I tried to add an issue before adding this file.

I have removed the plugin and reinstalled without the issue resolving.

At this time I suspect that there may be a php setting outside my control that is causing this problem.

One further note, on submission I am returned to the form again.

I unchecked all of the options in the ‘User Submission Settings’ section. No resolution.

Resolved for me.

I have mod_rewrites working and because the function home_url() returns an url without a trailing forward slash, the rewrite rules insert a forward slash. Unfortunately, the POST data is lost in the process.

The solution was to put the forward slash in explicitly, so that mod_rewrite is not engaged. Changing this line:

<form name="input" action="<?php echo home_url(); ?>?bug_library_popup_content=true" enctype="multipart/form-data" method="POST">

to

<form name="input" action="<?php echo home_url(); ?>/?bug_library_popup_content=true" enctype="multipart/form-data" method="POST">

A small, yet effective change. You may want to update your code so that system both with and without mod_rewrites on can use your plugin.

Thanks for finding a resolution on this issue. To be cleaner, I have updated the code to the following:

<form name=”input” action=”<?php echo add_query_arg( array( ‘bug_library_popup_content’ => ‘true’ ), home_url() ); ?>” enctype=”multipart/form-data” method=”POST”>

I will release a new version soon with this change and to address the other issues you reported.

Please consider donating to support this plugin’s development.

Marking as resolved.