Cannot add media to post, guides don’t work

  • ccangao

    (@ccangao)


    10 months ago

    Our website had to change our hosting but after the transfer, there were a lot of issues before we got the website to work.

    Now, I can create new posts but I cannot add any media/pics. I CAN upload the media but I cannot insert them into posts. I am using the in classic editor.

    I tried following tutorials and edited the wp-config to add “define(‘CONCATENATE_SCRIPTS’, false );” but it still did not work.

    I also tried to deactivate all the plugins in the website but I still cannot add any media to the post.

    I also tried adding the html code of a photo from a previous post but I got this error after publishing: 403 Forbidden Access to this resource on the server is denied!

    Does anyone have any suggestions of what else can I do?

    The page I need help with: [log in to see the link]

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  • Kailash

    (@kailash1)

    This should be related to hosting environment. You should content your hosting provider to review the server log or error for this cause. Usually following things can cause this problem on the hosting server:

    • Files / Folder permissions issue
    • ModSecurity rules
    • Any other installed security tool on the server.
    Thread Starter ccangao

    (@ccangao)

    Thank you for the response Kailash. I will contact our hosting again.

Viewing 2 replies - 1 through 2 (of 2 total)
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