Cannot add images via mobile devices

  • Resolved robstgeorge

    (@robstgeorge)


    8 years, 2 months ago

    Hi there, have been using this fantastic plugin for quite some time now, but have noticed recently my users have been unable to add photos via iphone and ipad.

    I can reproduce this myself it just hangs and never seems to complete the upload.

    When I try it on my laptop it works fine.

    To reproduce

    go to the page https://promsie.com/sell-used-prom-dress/
    press browse files and select an image.

    Would appreciate any ideas that you might have in order to fix and/or troubleshoot this.

    Thank you.

    Rob

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Greg Winiarski

    (@gwin)

    Hi, i am not sure, one thing i noticed is that there is following error on your page Uncaught SyntaxError: Unexpected token < it seems to be coming from WordFence plugin, please try fixing the JavaScript error and see if it helps.

    BTW. Are you able to reproduce this error when uploading file on iPad in wp-admin panel?

    Thread Starter robstgeorge

    (@robstgeorge)

    Hey Greg thanks for getting back to me. I tried disabling the Wordfence plugin altogether but still have the issue. Interestingly I have found that I can upload tiny photos. When I say tiny I mean around 20KB that kind of thing.

    On my iphone I cannot upload a file that is say 1.1 MB.

    I go to my laptop and I can upload that same sized image.

    I can’t easily test the admin console for that site on iphone unfortunately.

    It doesn’t seem to make sense but I do have some unusual DNS handling which is being pumped through a 3rd party (although I exclude that page), maybe it is something to do with that.

    Plugin Author Greg Winiarski

    (@gwin)

    Hi, it’s hard to tell i am afraid, i tried uploading on the demo site the image that failed on your site and it went fine, it looks like that the problem is site specific.

    I would suggest the following, disable all plugins except WPAdverts and try uploading file again, if this won’t work then try switching a theme (to one of twenty*) for a while and try again.

    If none of this will help, then it seems like the problem is with the server or with the DNS, although i cannot tell what would it be.

    One last idea, if there is some server error while uploading the file, then the error message should be in error_log file on the server, if you can find an error related to file uploads you can paste it here, it should be helpful in debugging.

    Thread Starter robstgeorge

    (@robstgeorge)

    Hi Greg. Thankyou so much for your help. I have set up my adverts on a different domain to get around the problem.

    Just FYI the error I was getting was ajax related plupload.full.min.js?ver=2.1.8:14 POST https://mydomain.com/wp-admin/admin-ajax.php net::ERR_CONNECTION_RESET and I am sure it is to do with the DNS thing I mentioned before. I tried disabling the WordPress heartbeat as read that this could help but that didn’t work either.

    Now on the new domain, things are working great. I really appreciate the time you put into checking it out for me, not a plugin issue at all.

    Plugin Author Greg Winiarski

    (@gwin)

    Hi, ok thanks for feedback, i am glad that it is working now :).

Viewing 5 replies - 1 through 5 (of 5 total)
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