Cannot add a gallery in block editor

  • Resolved ACEkin

    (@acekin)


    4 years, 5 months ago

    At the end of a new post, I tried to insert a new gallery but got a message that said:

    This block has encountered an error and cannot be previewed

    I tried different locations with the same result. I switched to the classic editor, inserted the gallery without a problem, then switched back to the block editor. The gallery came in as shortcode and it properly displays the images.

    Then, I edited an existing post with a NextGEN Gallery at the end and I found the same message where the gallery was. Needless to say, I immediately left the edit window. This is a screen capture:

    https://www.dropbox.com/s/0ryz7gjea0pz7yp/nextgenerror.jpg?dl=0

    My WordPress and all the plugins are updated to the latest versions. This problem is a bit nerve-wracking with over 500 galleries on my site!

    Thank you,

    Cemal

    • This topic was modified 4 years, 5 months ago by ACEkin. Reason: Added image link

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 21 total)

  • I also have this error with NextGen galleries on theme Photocrati Pro Version: 5.0.8. It has screwed most of my web pages. although some still display grid-style galleries, none of the slide-show/filmstrip formats work. Removing and reinstating the block also produces this error and I have a crucial page which I can’t get a nextgen block onto at all now. All plug-ins and wordpress version up to date as of today (which caused the problem).

    URGENT help required!

    Thanks
    Annie

    Thread Starter ACEkin

    (@acekin)

    Without pro or plus version in my case. It is possible that NGG is having this problem because of some core WP or other plugins, even the themes in use but everything else seems to be behaving as expected.

    Cemal

    Thread Starter ACEkin

    (@acekin)

    The problem is actually worse than I first thought. Not only can I not add galleries using the block editor, but many inserted galleries now appears as a one-line text:

    We cannot display this gallery.

    This is one of the problems of heavily relying on some resources. When they fail, everything falls apart.

    I hope there will be a solution VERY SOON.

    If I edit the post, switch to the classic editor, recheck NGG, update the post, the gallery returns. Switching back to the block editor produces the same error box, sometimes it converts the block as a classic block!

    Cemal

    • This reply was modified 4 years, 5 months ago by ACEkin.
    Plugin Support Mihai Ceban

    (@mihaiimagely)

    Hi @acekin, @anniega,

    We do apologize for the inconveniences created with NextGen’s Insert Gallery Window.

    There is a known problem with NextGen Gallery Gutenberg block on WordPress.com sites ( it works fine on the www.remarpro.com sites ). This issue will be fixed in the next plugin update.

    In the meantime you can use Classic Editor ( plugin ) to be able to insert NextGen galleries into posts and pages.

    Thread Starter ACEkin

    (@acekin)

    @mihaiimagely

    But, my site is not on WordPress.com, it is a self-hosted site. The same problem happens on a staging site I have, again, self hosted. So, this is a different problem from the one you implied in the answer.

    Cemal

    Good Morning.

    The problem occurs with the latest JetPack update.

    If you install it, this update damages the Guten block system.

    Disable JetPack by WordPress and try again

    • This reply was modified 4 years, 5 months ago by jorensanbar.

    Thank you all, I have now got my webhost to restore the backup before the various updates I did foolishly in bulk. All is well now and I will wait for the update which fixes this before attempting again.
    Annie

    Hello @acekin,

    We wanted to know if you tried to deactivate Jetpack as @jorensanbar suggested.d
    Please, keep us posted.
    If the problem persists we need to escalate this back to the developers.

    Thread Starter ACEkin

    (@acekin)

    @gabyimagely

    Yes, I disabled JetPack on my staging site and NextGEN block appeared in the block editor as expected. Should I report this to JetPack support? I will try to get the previous version of JetPack and install it. Also thanks to @jorensanbar for pointing us in the right direction.

    Thanks,

    Cemal

    Hello @acekin,

    We were unable to replicate; It might be a single setting.
    Please, if you have some time, we′d like to take a closer look. If so, please send us a bug report here: https://www.imagely.com/report-bug, refer back to this forum thread and let them know Gaby referred you.

    Do not forget to add the link to this forum thread.

    Many Thanks.

    Thread Starter ACEkin

    (@acekin)

    @gabyimagely, I have just reported the problem with a reference to this thread and gave your name.

    Thank you,

    Cemal

    Hello @acekin,

    Thank you so much for escalating this back to us.
    I noticed some interactions with the support team.
    We’ll check everything today again.

    Many thanks!

    Thread Starter ACEkin

    (@acekin)

    Please do, @gabyimagely, we have had a few steps taken. Some productive, some not.

    Thank you,

    Cemal

    We found that there is an existing bug with Jetpack.
    This one was already reported to the developers. We want to thank @acekin for taking the time to escalate this back to the support team.

    Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    @gabyimagely Hi! I work on the Jetpack plugin, and we’ve been discussing the issues @acekin found in this GitHub issue:
    https://github.com/Automattic/jetpack/issues/17444

    He mentioned that one of the issues (the NextGEN block not working well when Jetpack is installed) was fixed on his site with the latest Beta version of the NextGEN gallery plugin. Is that Beta version available somewhere for me to test with, and is there a GitHub repository where I could learn more about the conflict, so we can maybe avoid this in the future?

    Thank you!

Viewing 15 replies - 1 through 15 (of 21 total)
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