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Resolved kattouf
(@kattouf)

1 year, 8 months ago

When i activate plugin it gives critical error on website:

PHP Fatal error: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given in /nas/content/live/mydomaincom/wp-content/plugins/matomo/app/core/Filesystem.php:154\nStack trace:\n#0 /nas/content/live/mydomaincom/wp-content/plugins/matomo/app/core/Filesystem.php(154): count(NULL)\n#1 /nas/content/live/mydomaincom/wp-content/plugins/matomo/app/plugins/Diagnostics/Diagnostic/NfsDiskCheck.php(36): Piwik\Filesystem::checkIfFileSystemIsNFS()\n#2 /nas/content/live/mydomaincom/wp-content/plugins/matomo/app/plugins/Diagnostics/DiagnosticService.php(68): Piwik\Plugins\Diagnostics\Diagnostic\NfsDiskCheck->execute()\n#3 /nas/content/live/mydomaincom/wp-content/plugins/matomo/app/plugins/Diagnostics/DiagnosticService.php(54): Piwik\Plugins\Diagnostics\DiagnosticService->run(Array)\n#4 /nas/content/live/mydomaincom/wp-content/plugins/matomo/classes/WpMatomo/Admin/SystemReport.php(509): Piwik\Plugins\Diagnostics\DiagnosticService->runDiagnostics()\n#5 /nas/content/live/mydomaincom/wp-content/plugins/matomo/classes/WpMatomo/Admin/SystemReport.php(246): WpMatomo\Admin\SystemReport->get_matomo_info()\n#6 /nas/content/live/mydomaincom/wp-content/plugins/matomo/classes/WpMatomo/Admin/SystemReport.php(287): WpMatomo\Admin\SystemReport->get_error_tables()\n#7 /nas/content/live/mydomaincom/wp-content/plugins/matomo/classes/WpMatomo/Admin/Menu.php(183): WpMatomo\Admin\SystemReport->errors_present()\n#8 /nas/content/live/mydomaincom/wp-includes/class-wp-hook.php(308): WpMatomo\Admin\Menu->add_menu(”)\n#9 /nas/content/live/mydomaincom/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)\n#10 /nas/content/live/mydomaincom/wp-includes/plugin.php(517): WP_Hook->do_action(Array)\n#11 /nas/content/live/mydomaincom/wp-admin/includes/menu.php(155): do_action(‘admin_menu’, ”)\n#12 /nas/content/live/mydomaincom/wp-admin/menu.php(428): require_once(‘/nas/content/li…’)\n#13 /nas/content/live/mydomaincom/wp-admin/admin.php(158): require(‘/nas/content/li…’)\n#14 {main}\n thrown in /nas/content/live/mydomaincom/wp-content/plugins/matomo/app/core/Filesystem.php on line 154, referer: https://www.tccalaska.com/wp-admin/plugin-install.php?s=analytics&tab=search&type=term

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support varunmatomo
(@varunmatomo)

1 year, 8 months ago

Hi @kattouf are you using any of the following plugins? https://matomo.org/faq/wordpress/which-plugins-is-matomo-for-wordpress-known-to-be-not-compatible-with/

Are there any other errors visible in your web server log? Also are you able to access the System check within Matomo for WordPress? If so please provide us the output. https://matomo.org/faq/wordpress/how-do-i-find-and-copy-the-system-report-in-matomo-for-wordpress/

Plugin Support emermatomo
(@emermatomo)

1 year, 7 months ago

Hi @kattouf I assume that it worked since it’s been 2 weeks and will therefore mark the issue for now as resolved. If something is not working feel free to leave a comment and we continue following up.

Viewing 2 replies - 1 through 2 (of 2 total)

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