Cannot activate license

Hi @peterjameswass,

We are sorry for the inconvenience you had to face.

We typically respond to support queries within 7-8 hours, excluding weekends. Could you please provide the ticket number associated with your support request so we can better assist you?

I was not given a ticket number – I just emailed [email protected]

Hi @peterjameswass,

Could you kindly contact us via support once again? Upon contacting support, you will receive a ticket number. Once you receive the ticket number, please share it here.

You should receive an email titled “[WebToffee] Ticket Received: (XXXXX).” Feel free to share the ticket number from that email here. 

I have contacted you again using the email address on your support page but I still haven’t received a reply email with a ticket number.

Can you please advise how to fix the licensing problem?

I have just found this advice via the search on your support page. This is the exact issue I have –

We have identified that in some Customer websites, the license activation prompt is flagged as a security threat by our backend system. Resulting in the IP address of the plugin being blocked from communicating with our license management software. Rest assured, we have a solution to this issue. Simply contact our technical support team and we’ll get you up and running in no time.

• This reply was modified 1 year ago by peterjameswass.

I have just received a ticket number – 65498

Hi?@peterjameswass,

Thank you for sharing the ticket number.

It appears that our agent has already reached out to you. For further assistance, you may kindly follow up with them through the existing communication.