Cannot Access WP-Admin

  • Hi there,

    I have been searching the forums for a fix for this and while I have found people with a similar problem to this, I haven’t found anyone so far who have had this current issue.

    I upgraded my www.remarpro.com site (www.anastasiacatris.com) to the most recent WP upgrade the other day and almost immediately got a message saying:

    “Database Update Required

    WordPress has been updated! Before we send you on your way, we have to update your database to the newest version.

    The update process may take a little while, so please be patient.”

    I clicked to upgrade the database but was sent to a page with the WP logo where nothing happened. This same thing happened on several attempts even when waiting for several hours at a time (as it told me to be patient after all).

    I searched for similar problems and found Esmi’s responses to similar queries:

    – switching to the Twenty Twelve theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    – resetting the plugins folder by FTP or phpMyAdmin.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    – running the upgrade manually via wp-admin/upgrade.php

    I followed this advice and now, not only am I not able to access the back end of my site, but I my site is completely broken and results turn in a blank page!

    As you can imagine, I am quite worried about this as I use my site for work purposes (it has an online store and promotes my work to several businesses who I am currently being reviewed by).

    Any help you could offer in this situation would be most beneficial, I am sure.

    Thank you so much in advance.

Viewing 5 replies - 16 through 20 (of 20 total)

  • Did you rename your current theme’s folder in wp-content/themes?

    Thread Starter acatris

    (@acatris)

    Yes, as I stated in my original post. This results in a completely blank page when I try to access my website.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Something’s causing the upgrade to fail… Can you try these steps?

    1 – Make a backup copy of your wp-config.php file for safe keeping.

    2- At the end of the file locate this line

    define('WP_DEBUG', false);

    And make it look like this

    define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);

    Then visit your upgrade URL https://www.anastasiacatris.com/wp-admin/upgrade.php

    That (I’m really hoping) may create a debug.log file in your wp-content directory.

    If it does then rename that file to something else (save it), restore your original wp-config.php file (no need to leave that DEBUG on), and if there is no sensitive information there please post that file contents here using the code button.

    Checking your site’s error logs for messages could also be useful. Your hosts should be able to help you in accessing your site’s error logs.

    Upload a php file (test.php) which contain <?php phpinfo() ?> code only in the root directory and check ‘https://www.anastasiacatris.com/test.php&#8217;.

Viewing 5 replies - 16 through 20 (of 20 total)
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