Cannot access the customizer page

Hi @ouss91,

Thanks for reaching out.

It sounds like you might be experiencing a plugin or theme conflict. Please try the following steps to troubleshoot the issue:

1. Disable all plugins except WooCommerce and our Decorator – WooCommerce Email Customizer plugin.
2. Switch to one of the default WordPress themes (such as Twenty* or Storefront).
3. Check if the issue persists. If the blank page issue is resolved, re-enable your plugins and theme one by one to identify the source of the conflict.

Additionally, please check the WooCommerce fatal error log (WooCommerce > status > logs > fatal-error) for any errors related to this issue. This log can provide further insight into what might be causing the problem.

Try these steps and let us know how it goes.

Had the same problem, to fix it I had to change theme (was using blocksy).

Unfortunately I can’t do without the theme so I’ll have to wait for an update.

Hi @jlarisch,

Thanks for reaching out.

It seems more like a theme conflict. If you could share your active theme file (blocksy) as a zip that would be really helpful to debug the issue. You can zip the theme directory(Child theme too if any) and share via this link.

Hi @ouss91, @jlarisch,

We haven’t heard back from you in a while, so we are going to mark this as resolved – if you have any further questions, you can start a new thread.

Hi there,

this issue is not resolved at all.

I think if you just install the Blocksy Template and try to access the Decorator you will be able to reproduce this issue and to debug.

Thank you

Johannes

just install the theme and plugin with the bane blocksy

Hi @mbarsch , @jlarisch ,

Thank you for reaching out to us again and for sharing the information. To rectify the compatibility issue with the Blocksy theme, kindly add the following code snippet to your active theme’s functions.php file. You can locate this file under Appearance > Theme Editor > Theme Functions (functions.php).

if (!class_exists('_WP_Editors')) { require(ABSPATH . WPINC . '/class-wp-editor.php'); }

Alternatively, we recommend using a code snippet plugin to add the custom code, as this can help avoid any errors during implementation.

Please try the code snippet and let us know how it goes.