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Reply To: Cannot access site – Parse Error – theme problem

Steven Stern (sterndata) — Tue, 23 Apr 2019 14:03:25 +0000

Do you have FTP access? If so, you could upload a clean copy of functions.php to your theme to replace the one you broke. If you don’t have FTP or access via the hosting control panel, you’re out of luck.

Reply To: Cannot access site – Parse Error – theme problem

olaterrabonita — Tue, 23 Apr 2019 14:19:57 +0000

Unfortunately I don’t have FTP access either. Oh dear, seems I am out of luck. Thanks anyway.

Reply To: Cannot access site – Parse Error – theme problem

olaterrabonita — Tue, 23 Apr 2019 14:26:27 +0000

If all else fails, can I start again by opening a new account under the same site name?

Reply To: Cannot access site – Parse Error – theme problem

Andrew Nevins — Tue, 23 Apr 2019 14:32:16 +0000

I don’t understand what you mean by opening a new account. Your site is down and you cannot do anything on it, even open a new account. Why can’t you get FTP access?

Reply To: Cannot access site – Parse Error – theme problem

olaterrabonita — Tue, 23 Apr 2019 14:37:48 +0000

Our cpanel administrator has gone rogue and is refusing us access. I have contacted the host company directly to help us gain assess but still waiting on them. Another problem is we have no documents that proves the site is ours (all in the rogue administrator’s hands) so the host will be reluctant to give us access.

Reply To: Cannot access site – Parse Error – theme problem

Steven Stern (sterndata) — Tue, 23 Apr 2019 15:01:34 +0000

Who’s paying for the hosting?

Reply To: Cannot access site – Parse Error – theme problem

olaterrabonita — Tue, 23 Apr 2019 15:12:55 +0000

The church – RCCG – (owner of the site – on an annual basis), but it was paid by the rogue administrator, so there is no proof that the church paid it. But I will ask them to double check to see if there are any receipts.

Reply To: Cannot access site – Parse Error – theme problem

Steven Stern (sterndata) — Tue, 23 Apr 2019 15:19:23 +0000

Do you have access to the domain registration and DNS? If so, then I’d suggest going down two paths:

1. Start building a new site. If you have backups from the current one, that should be pretty easy. If not, we’ll, you’ll get good at copying/pasting. As soon as the new site is reasonable ready to go, change your DNS to point to the new hosting.

2. Your church must have a lawyer available. Have your lawyer contact the admin.

This isn’t a WP problem — you’re living in someone else’s house and they no longer want you as a guest.

Reply To: Cannot access site – Parse Error – theme problem

olaterrabonita — Tue, 23 Apr 2019 15:22:31 +0000

Hi, thanks for your advice. I understand it isn’t a WP problem. Was initially asking if there was another way to access the site so I could fix my problem.
Thanks again!