Cannot access site any more

  • Resolved francoc30

    (@francoc30)


    3 years, 8 months ago

    Hi,
    I was trying to troubleshoot an issue. So I used Wp Safe Mode to disable all plugins and re-enable them one at a time. I gone through a few plugins and encounter no issue. Then on my next step I enable three plugins then press save. Error popped up and I no longer be able to access my site. The error message is:

    routing_app not defined for C_Component_Factory

    This is urgent, please help to get my access back. Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Marcus (aka @msykes)

    (@netweblogic)

    Sorry for the delayed reply.

    If this happens, there’s three solutions:

    1) Disable WP Safe Mode (if possible)
    2) IF not possible, if you have enabled WP SM just for you, try accessing via another browser.
    3) If you enabled Safe Mode with IP restrictions, try using a VPN to temporarily access your site and disable SM (firefox has a free VPN).
    4) IF none of the above work, you’d need to access your site via FTP and remove this line from your wp-config.php file:

    if( !defined('WPMU_PLUGIN_DIR') ) define( 'WPMU_PLUGIN_DIR', dirname(__FILE__).'/wp-content/wp-safe-mode' ); //WP Safe Mode

    Thread Starter francoc30

    (@francoc30)

    Thanks Marcus for the delayed reply.
    I did figure out last month that I have to disable WP-SM to see if that helped. Since I could not access the dashboard, I have to use FTP to rename WP-SM at the server. Once it was disabled, my site came back.
    I sure will keep note on your other suggestions. Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Cannot access site any more’ is closed to new replies.