• winegal777

    (@winegal777)


    I updated some plug in’s, then got a The site is experiencing technical difficulties error and to look for an email with instructions. NO EMAIL CAME. The site has the same error. I am locked out. Is there a recovery mode link?

    From reading other messages, it seems a plug in is at fault. But I need to get into the dashboard to turn off the plug-ins — I had to create a new WordPress. org account cuz my email was not recognized. Can someone help me with this pleaseeeee?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator James Huff

    (@macmanx)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    —-

    As for the email not arriving, it sounds like your hosting provider has disabled PHP’s mail() function, which is used by WordPress to send you email notifications, and is also used by contact form plugins and more.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blacklisted. This would result in the emails being sent, but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and sending yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function.

    Thread Starter winegal777

    (@winegal777)

    Thank you for your reply. Looks like I have to contact my host provider then. I do see a php admin area in the C-panel but need their help on finding the correct website to start disabling plugins. I will do the thing with the email as soon as I can see the website again – it currently also has an error. thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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