Cannot access scan reports.

Hi @sorenj911, thanks for reaching out.

I have heard of this behavior occurring before with browser cache issues, so it’s certainly worth clearing your browsing data and also trying an incognito/private window along with a different browser to your usual choice to see if the same thing happens. It may also be worth clearing any caches at the server/site’s end just in case.

I think if you can rule that out and it’s still happening, a site diagnostic would be useful from the origin site to understand a bit more about the environment. You can send this to wftest @ wordfence . com directly using the link at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

Thanks,
Peter.

Hi Peter.
Any news on this issue?

I’ve sent you the diagnostics as requested.

Hi @sorenj911, thanks for sending that over.

There doesn’t seem to be any issue with the plugin functions, IP detection, permissions etc. and I’ve taken a look at your site to ensure the admin path hasn’t been changed.

If you tried the site in a different browser to rule out caching, I would definitely try running Wordfence independently of other plugins and revert back to a default theme like Twenty Twenty-Three temporarily. If you’re able to navigate the admin area without being redirected to the login page, try reenabling your plugins one-by-one until the behavior starts happening again. Make sure any caches on the server are also cleared.

Thanks again,
Peter.