• Resolved b1026q9

    (@b1026q9)


    I cannot access to product page on the admin as soon as I upgrade to 3.6 version.
    As soon as I click product page link, then it just keeps loading the page but doesn’t actually open.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi There,

    First thing you can try is to check for theme and plugin conflicts.
    Switch to a default theme like Storefront and see if it works.
    Also, deactivate all your plugins and check.

    Open the developer tool console tab and see if there is any script errors

    I hope this will help to narrow down the issue.

    Thread Starter b1026q9

    (@b1026q9)

    I use Storefront and this is the issue on the backend.
    Actually, as soon as I upgrade to 3.6. whole page is really really slow.
    I even cannot open plugins page to disable.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    Using Storefront is a good step forward, but I’d recommend a full conflict test if you’re still having trouble.

    This kind of problem is usually caused by either a conflict with another plugin.
    ?
    The best way to determine this is to:
    ?

    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @b1026q9

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Cannot access product page from admin on 3.6’ is closed to new replies.