Cannot access dashboard after upgrade to WordPress Version 3.9.1

  • Resolved ceilidhhiggins

    (@ceilidhhiggins)


    10 years, 4 months ago

    I have recently upgraded to WordPress version 3.9.1. When I upgraded I got some kind of error message but initially everything seemed to be OK. However I later discovered I could not access my dashboard. It just goes to to the page with my website/theme that says “Apologies, but the page you requested could not be found. Perhaps searching will help.”
    I can still access my wordpress dashboard items through my ipad app.
    I am hoping someone might have an answer to this that doesn’t involve me having to delete all my plugins.
    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator James Huff

    (@macmanx)

    Try manually resetting your plugins. If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter ceilidhhiggins

    (@ceilidhhiggins)

    Thanks for the suggestions. I tried disabling the plugins as you suggested, and the problem persists. The only change to the site is that the plugins are gone.

    When I rename the theme, the whole webpage just goes blank, so this doesn’t solve the problem.

    I tried other suggestions from other threads about adding some code regarding the wp-login.php to the .htacess and also to copy and rename the wp-login file but none of these helped.

    As I can still access my dashboard through the ipad app it really seems to me this must be a wordpress problem?

    Does anyone have any further suggestions? Does wordpress actually have any support of any kind other than this volunteer forum? (Even if its paid)

    Thread Starter ceilidhhiggins

    (@ceilidhhiggins)

    I have just managed to solve the problem myself.

    I copied the htaccess file so I didn’t lose anything.
    I modified the htaccess file so all that was in it was the default wp code which I found on another website:

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>
    # END WordPress

    SORTED!!!

    Moderator James Huff

    (@macmanx)

    Ah, perfect, I’m glad you found a solution! ??

    What extra bits were in your .htaccess file before you made the change?

Viewing 4 replies - 1 through 4 (of 4 total)
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