cannot access anymore after changing permalink

  • Resolved devsaredead

    (@devsaredead)


    1 month, 3 weeks ago

    I’m working on a site that I have no FTP access on, only backend. But I changed permalink using this plugin and now cannot enter the site any longer (I cannot even view the login page). I fear I already know the answer, but is there a secret login URL for accessing a WP site, besides the classics wp-admi/wp-login ?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @devsaredead

    We hope this message finds you well.

    Thank you for reaching out to our Support team. I am genuinely sorry that you’re facing this issue. Unfortunately, there isn’t much we can do from our end, and I can assure you that there’s no secret login URL involved. However, I recommend reaching out to your hosting provider and requesting them to deactivate the plugin. This should allow you to regain access to your staging site.

    If you need any further assistance or have additional questions, please don’t hesitate to contact me.

    Warm regards,
    Support Team – WP Experts

    Thread Starter devsaredead

    (@devsaredead)

    Sorry, can you help me understand how come hackers find the login page and I cannot? I have Wordfence warning me that they try to login and it blocks them, then there must be a way to login. As a matter of fact it’s AIO that is preventing to see the page, because the permalink I changed is not working.

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    I understand that hackers often resort to illegal and unethical methods, which can lead to such unfortunate situations.

    If you have access to your hosting account, you should be able to recover access to your site by accessing your database through the hosting panel.

    If you need further assistance with this process, please don’t hesitate to open a support ticket. I’ll be more than happy to guide you through the steps and provide any necessary help.

    Warm regards,
    Support Team – WP Experts

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.