Cancelled to Processing if payment done after 3-4 days

  • Resolved nitish1993

    (@nitish1993)


    5 months, 3 weeks ago

    Hi,

    I want if the customer just add the product in card and proceeds with checkout and proceed to payment, if suppose he have not much enough money to buy that products. after 3-4 days he login and checkout that products which was last time added in cart and now when paid this time.

    Then in WordPress dashboard – order Cancelled should be automatically to Processing.

    I have also set Hold stock 12 min in WooCommerce.
    kindly help as soon as possible.

    Thank you

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi @nitish1993,

    Thank you for reaching out.

    I understand that you would like to change the order status from ‘Cancelled’ to ‘Processing’ when a customer, who previously did not have enough funds, proceeds to checkout after a few days.

    To clarify, the cancelled status is a final status in WooCommerce and an order cannot be automatically changed to processing once it has reached the cancelled status. Instead, if the customer logs in after 3 to 4 days, they will need to add the product to cart again and go through the checkout process again. You can learn more on order statuses from this guide.

    Instead, you can try increasing the ‘Hold stock’ in your WooCommerce to a longer period of time, so that if the customer does not have enough money in their card, they can add the item to cart and maybe come back after a few days and complete the transaction. This way, the product added to cart will have the ‘Pending Payment’ status and will automatically move to ‘Processing’ once payment has been confirmed.

    I hope this addresses your concern, please let us know if you need further assistance.

Viewing 1 replies (of 1 total)
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