Cancelled payment even when payment received

  • Resolved mrlukas

    (@mrlukas)


    2 years, 3 months ago

    I got this problem, the payment was successful but the order was cancelled by the system:

    Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled.

    Do you have any idea why it happened and how to prevent this from happening?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @mrlukas,

    Greetings from WebToffee! Thanks for reaching out to us here.

    Can you please mention the payment gateway that you are encountering the issues on?

    Thread Starter mrlukas

    (@mrlukas)

    It is a stripe payment gateway.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @mrlukas,

    Sorry for the confusion. The Stripe Payment Plugin for WooCommerce plugin supports credit/debit cards, Apple Pay, Google Pay, SEPA, Klarna etc. Among them, on which payment method are you encountering the issues?

    Thread Starter mrlukas

    (@mrlukas)

    The transaction was made via Credit/debit card

    Plugin Author WebToffee

    (@webtoffee)

    Hi @mrlukas,

    Thanks for clarifying that. To get a better understanding of the issue we would like to view the Stripe log of the successful payment (from your Stripe dashboard) and its associated order details (screenshot of the order page).

    Since the information is sensitive in nature, please share the same through this link.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @mrlukas,

    We’ll be marking this thread as resolved for the time being because it’s been inactive for a while. If you have any further questions or require assistance, please start a new topic or reply to this one.

Viewing 6 replies - 1 through 6 (of 6 total)
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