Cancelled orders that have paid

  • Resolved xray24

    (@xray24)


    9 months ago

    Hi,

    I am having an issue with orders being canceled in WooCommerce, however they have have been paid. Something is going wrong in the communication between EWAY (payment gateway) and WooCommerce.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @xray24,

    Does this happen with another gateway or only with EWAY? For better assistance, can you provide screenshots of the order details page, especially the order note on the right side?

    For screenshots, you may use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

    However, this could be due to various reasons, such as incorrect settings, plugin conflicts, or issues with EWAY’s API. Can you run a conflict test to help you identify the cause of the issue? More info: https://woo.com/document/how-to-test-for-conflicts/

    Furthermore, if this is happening with only the EWAY gateway, it would be best to reach out to the plugin’s support for further assistance here.

    I am sure they will have no problem supporting you there.

    All the best and hopefully, the issue will be fixed soon.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Hi, not sure if this is the best way to reach out, but I am having the same issue. Contact eWay support here too which you can have more details.

    Hey, @kaelkim!

    Is this issue happening only with EWAY? If it is, they should be able to help you on their forum or direct you to ours later, if needed.

    If the issue is also happening with other payment gateways, per WordPress forum guidelines, would you mind opening up a new thread for this so that we can keep things organized and offer more personalized support for you? We’ll be happy to help you out with this over there!

    Have a wonderful day!

    Thread Starter xray24

    (@xray24)

    My problem was only with eway. They have suggested ensuring that redirect to merchant website is configured in the eway settings if shared pages are used and playing with the redirect times. or to use secure fields. Im trying this to see if it works. Thanks.

    Hey, @xray24!

    My problem was only with eway. They have suggested ensuring that redirect to merchant website is configured in the eway settings if shared pages are used and playing with the redirect times. or to use secure fields. Im trying this to see if it works. Thanks.

    Thanks for letting us know, I hope it works! ??

    Please let us know if there’s anything else we can do to help or if you have any questions.

    Have a wonderful day!

Viewing 6 replies - 1 through 6 (of 6 total)
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