Cancelled Orders

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  • Hi Tifanie,

    Using PayPal as a payment gateway, when a customer comes on the PayPal page and if they ‘cancel their order’, in that case, the order will be consider as cancelled and it will not be treated as an abandoned order but if a customer does not cancel their order, then it will be consider as an abandoned order and emails will be trigger to that customer.

    Please let me know if you have any further queries.

    Regards,
    Dhara Kothari.

    Thread Starter tifanielake

    (@tifanielake)

    Hi Dhara,

    Thanks so much for clarifying. That answers it!

    Tifanie

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