Cancelled order email when order not cancelled throughPaypal
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https://www.mizantherapy.com and https://www.wombspace.co.uk
Hi
This is a problem on 2 sites with different themes and plugins. I have checked for conflicts and nothing changes.The customer orders and money is taken from their paypal account and put into the shop email account (which is the same for both sites).
The shop owner gets an email to say ‘order cancelled’ but the order is not cancelled
Under products/inventory I have this set to blank “Hold stock (for unpaid orders) for x minutes. When this limit is reached, the pending order will be cancelled. Leave blank to disable.”
Any ideas appreciated – I found this which told me to do this
There is now an option in WC > PayPal Settings to add your “PayPal email” AND your “Receiver email”. So “PayPal email” will be the email you use for the shop (alternative email) and Receiver email will be the main email of your PayPal account.
but that has made no difference https://github.com/woocommerce/woocommerce/issues/2653
Any ideas much appreciated, I am feeling very old trying to get this working!
### WordPress Environment ### Home URL: https://www.mizantherapy.com Site URL: https://www.mizantherapy.com WC Version: 2.6.8 Log Directory Writable: ? WP Version: 4.6.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: en_US ### Server Environment ### Server Info: Apache/2 PHP Version: ? 5.3.29 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version PHP Post Max Size: 20 MB PHP Time Limit: 120 PHP Max Input Vars: 1000 cURL Version: 7.22.0 OpenSSL/1.0.2j SUHOSIN Installed: – MySQL Version: 5.6.32 Max Upload Size: 20 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected. DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 2.6.8 : woocommerce_sessions: ? woocommerce_api_keys: ? woocommerce_attribute_taxonomies: ? woocommerce_downloadable_product_permissions: ? woocommerce_order_items: ? woocommerce_order_itemmeta: ? woocommerce_tax_rates: ? woocommerce_tax_rate_locations: ? woocommerce_shipping_zones: ? woocommerce_shipping_zone_locations: ? woocommerce_shipping_zone_methods: ? woocommerce_payment_tokens: ? woocommerce_payment_tokenmeta: ? ### Active Plugins (18) ### BackupBuddy: by iThemes – 7.2.1.0 LayerSlider WP: by Kreatura Media – 6.0.5 Map List Pro: by SmartRedFox – 3.12.5 Advanced Recent Posts: by Eugene Holin – 0.6.14 Akismet: by Automattic – 3.2 iThemes Security: by iThemes – 5.7.1 Contact Form 7: by Takayuki Miyoshi – 4.5.1 Cornerstone: by Themeco – 1.3.3 Jetpack by WordPress.com: by Automattic – 4.4.1 Loco Translate: by Tim Whitlock – 2.0.10 New User Approve: by Josh Harrison – 1.7.4 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6 Slider Revolution: by ThemePunch – 5.3.0.2 The Events Calendar: by Modern Tribe Inc. – 4.3.3 WooCommerce: by WooThemes – 2.6.8 Yoast SEO: by Team Yoast – 3.8 WP Smush: by WPMU DEV – 2.5.2 X – Content Dock: by Themeco – 1.0.0 ### Settings ### Force SSL: – Currency: GBP (￡) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 ### API ### API Enabled: ? ### WC Pages ### Shop Base: #73 - /shop/ Cart: #1619 - /cart/ Checkout: #1620 - /checkout/ My Account: #1621 - /my-account/ ### Taxonomies ### Product Types: external (external) grouped (grouped) simple (simple) variable (variable) ### Theme ### Name: X – Child Theme Version: 1.0.0 Author URL: https://theme.co/ Child Theme: ? Parent Theme Name: X Parent Theme Version: 4.6.4 Parent Theme Author URL: https://theme.co/ WooCommerce Support: ? ### Templates ### Overrides: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: x/woocommerce/cart/cart-empty.php x/woocommerce/cart/cross-sells.php x/woocommerce/loop/loop-end.php x/woocommerce/loop/loop-start.php x/woocommerce/loop/pagination.php x/woocommerce/notices/error.php x/woocommerce/notices/notice.php x/woocommerce/notices/success.php x/woocommerce/single-product/product-image.php x/woocommerce/single-product/product-thumbnails.php x/woocommerce/single-product/related.php x/woocommerce/single-product/tabs/tabs.php x/woocommerce/single-product/up-sells.php x/woocommerce/single-product-reviews.php
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