Cancelled Order Email not being sent

  • Resolved greencode

    (@greencode)


    7 years, 8 months ago

    I’m receiving New Order emails and can manually initiate the Cancelled Order email but they are not automatically being sent.

    I have deactivated all emails, reverted to Twenty Fifteen theme, checked the email is enabled in WooCommerce > Settings > Email, installed the WP Mail Logging to see if it’s getting sent (it’s not).

    I’ve tried sending via SMTP and still nothing

    Any ideas?

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi, @greencode

    Cancellation email is only sent when Either Customer or Admin cancels the Order and only the admin gets the email.

    Thanks

    Thread Starter greencode

    (@greencode)

    Ah ha, that’s why then.

    Do you know if there’s any way to initiate it to send when the order is cancelled i.e. they don’t complete payment and it automatically goes to cancelled status.

    I could have sworn that these used to get sent?!

    Thread Starter greencode

    (@greencode)

    Are you sure that’s the case. Firstly, I’m sure I used to receive emails and in the email settings it does say if an order that was previously marked as processing changes to Cancelled then it should send an email?

    Shane Eckert

    (@shaneeckert)

    Automattic Happiness Engineer

    Hey greencode,

    Are you still having this issue?

    > email settings it does say if an order that was previously marked as processing changes to Cancelled then it should send an email?

    That email is not sent to the customer. You can list the recipients for the email, but it’s not a customer email.

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
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