Cancelled or failed orders

  • Resolved ArcticFritid

    (@metuza)


    5 years ago

    In the last few weeks i have an increase in failed/cancelled orders and find these in debug-log:

    2020-03-03T13:55:36+00:00 INFO Unavailable shipping method set as default in the Vipps Express Checkout shipping callback – check the ‘woo_vipps_default_shipping_method’ filter

    Any idea?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Iver Odin Kvello

    (@iverok)

    The error message isn’t neccesarily a problem; it just means that the ‘chosen’ shipping method from the customers session isn’t available in the list of shipping methods produced by WC_Shipping::calculate_shipping().

    I see now that this message could actually appear if no method at all has been chosen; I just relased a version 1.4.2 to fix this.

    You will only get that message if you use the new shipping calculation system introduced february 24., version 1.40. If this is connected to your increase in failed orders: Did you previously override the ‘woo_vipps_shipping_methods’ filter?

    There should in general be less problems, not more, with the new method, but the code is still fresh.

    Thread Starter ArcticFritid

    (@metuza)

    No i have never override the “woo_vipps_shipping_methods”. I have just now done more than 20 tests myself with different items in cart to test with different shipping calculations but never got into any problems. The logged notice appear but all looks ok in the app, and orders are registered with no problems.

    So actually i think it is customers just clicking the hurtigkasse button whitout actually knowing how it works, and even they do not have vipps at all.

    If there has been any issues related to plugin etc. i should have got into it during all my tests. So probably it is all OK.

    Plugin Author Iver Odin Kvello

    (@iverok)

    Ok, thank you anyway for reporting and testing.

    We should maybe add an optional “Download the Vipps app” thing at some point, at least on mobile.

Viewing 3 replies - 1 through 3 (of 3 total)
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