Cancelled Billing Agreement in Paypal

  • Resolved BTN

    (@killybtn)


    3 years, 4 months ago

    Currently, we have a payment gateway set up so that users can purchase a subscription product using PayPal.

    However, at this time, when someone cancels their billing agreement in PayPal, their subscription in WooCommerce stays as active. We would expect PayPal to let WooCommerce know that the subscription has been cancelled and that the WooCommerce status would change to pending cancellation/cancelled.

    Does anyone know what is suppose to happen when someone cancels a billing agreement in PayPal? Is there an extra step required so that if the billing agreement in PayPal is cancelled, the WooCommerce status is also changed to cancelled?

    • This topic was modified 3 years, 4 months ago by BTN.
    • This topic was modified 3 years, 4 months ago by BTN.
    • This topic was modified 3 years, 4 months ago by BTN.

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Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @killybtn,

    That’s right, the subscription itself remains active and is not moved to “Pending cancelation” after the billing agreement was canceled.
    The subscription migration layer in PayPal Payments sends the existing billing agreement from the PayPal Checkout subscription to the PayPal Orders API endpoint, but I’m not sure the relevant events are tracked to update the status.
    When a user cancels their billing agreement in PayPal before PayPal Payments attempts to charge for the renewal, the renewal order will likely either remain in “Pending payment” or is set to “Failed” and the subscription will be set to “On-Hold”.
    https://github.com/woocommerce/woocommerce-paypal-payments/pull/201#issuecomment-885253149

    We will try to clarify whether or not PayPal Payments could update the subscription when the billing agreement is canceled.
    But the subscription may only be updated when the PayPal Checkout plugin remains active with the IPN endpoint configured.

    Kind regards,
    Niklas

    Thread Starter BTN

    (@killybtn)

    Hey @niklasinpsyde,

    Thank you for the thorough reply! It would be much appreciated if you could find out if there is an option for PayPal Payments can update the subscription when the billing agreement is cancelled.

    Sincerely,
    KillyBTN

Viewing 2 replies - 1 through 2 (of 2 total)
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