Cancelled auto-renew and premium support lost

  • lastnoob

    (@lastnoob)


    5 years ago

    I purchased the premium extensions and such, but after cancelling the auto-renewal I immediately lost access to premium support. I have a couple of issues and sincerely need the support. I have tried to create tickets but the support is non-existent.

    This is such a shame. Surely, if I paid for 1 year of updates and support, then I can receive support 2 weeks after the purchase, auto-renewal enabled or not.

    I’m looking forward to your response before I refund the purchase altogether.

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  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I’m looking forward to your response before I refund the purchase altogether.

    I’m afraid that conversation will not be here. The author is not permitted to.

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 1 replies (of 1 total)
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