Cancellation reason

  • Hi,

    Is it possible to prompt users for a reason when they cancel their booking?

    We’re using it internally so all bookings are free, and users can successfully go to their own bookings page and cancel if required.

    What I’d like is for when they click cancel to present them with a drop down list of reasons to select why they’re cancelling.

    Is this possible, and if so advice on how to set it up would be greatly appreciated.

    Thanks,
    David.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey @blanch80,

    It sounds like you’re looking for a “modal window” to appear.

    I just did a little searching, on your behalf, and came across this plugin (wBounce) in the WordPress repository. It’s free to use.

    Best,

    Kenso

    Thread Starter blanch80

    (@blanch80)

    Hi,

    Thanks for the reply.

    When a user clicks to cancel their event a modal window already appears asking if you’re sure you want to cancel your booking.

    Is it possible to add a drop down list of reasons in there and capture the selection?

    Thanks,
    David.

Viewing 3 replies - 1 through 3 (of 3 total)
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