Cancellation email

  • I have installed the free version of the Joebooking plugin. It is a great plugin and suits my requirements perfectly. I have one question: How is the cancellation email triggered? If someone cancels, the email is received ok on the admin email account. When I go to the appointment to cancel it, there are options to mark as Reject, Pending, No Show, Completed but nothing for ‘Cancel’. There is a cancellation email template, but no way to trigger it. This happens when the customer is approved or not approved. Can you please advise. Many thanks, Peter

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  • Thread Starter dumbomaria

    (@sc_worker)

    Is there any support for this plugin? Been 3 days now and heard nothing.

    Hello

    I’m not the developer but an enthusiastic user.

    The cancellation message, to my knowledge, gets sent when the user cancels. If the admin cancels through the backend it’s “reject” and the rejection message is sent.

    They are different actions and thus, different messages.

    Thread Starter dumbomaria

    (@sc_worker)

    hi and thank you for your reply. The site is still in construction and I have put it ‘live’ briefly to arrange an appointment and then cancelled it. You say that the cancellation message is sent when the user cancels. But how will the system know a cancellation email has been sent? Admin has to cancel the message. So I will have to change the wording on the reject template to read as a cancellation to confirm the cancellation to the customer. Thanks again. Peter

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